Being aware of scammers

Being aware of scammers

We have recently had concerning reports of ‘bogus callers’ who have been phoning residents claiming to be from Plymouth Community Homes/

The caller explained that they believe the resident’s rent account is in arrears and requires immediate payment for outstanding invoices.

On this occasion the resident didn’t believe them, and asked for a phone number to call back. The caller then hung up the phone, and the resident contacted us.

This is one of a number of reports we have had recently concerning scammers, cold callers and aggressive sales people. We are reminding residents to be extra vigilant over the next few weeks.

We ask that you follow these steps to protect yourself from scam callers on the phone and cold callers at your door:

  • If someone phones you claiming to be from PCH and you are unsure, then ask for their name, a contact number and ask to call them back to verify they are a real caller. The same goes for someone claiming to be from your bank or any utility provider.
  • If someone unexpectedly calls at your door, ask who it is and always ask to see a valid ID. Rather than open the door, ask them to put their badge up against a window (or use the door chain) for you to look at.
  • If you are still in doubt, you can always phone PCH to check that they are a genuine employee. Call our switchboard on 0808 230 6500 or 01752 237990.
  • If you don’t know them, and they have not provided the necessary identification, ask them to leave.
  • If the person refuses to go away, ring the Police immediately on 101 and report it. Try to provide a full description of the person, vehicle or anything else you can remember.
  • Please ensure you do not leave doors and windows open when you are not in the room.
  • Tell your family and friends about suspicious callers and consider talking to your neighbours just in case the same scam is tried on them.
  • If you do not recognise the caller and are in any doubt, don’t open your door.

There’s lots of useful information on doorstep crime available on the Police’s website.

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