Customer Care

Plymouth Community Homes aims to deliver the highest possible quality of customer care.

We will always treat you fairly and with respect, and if we fail to do that we'll apologise, acknowledge what went wrong, and put things right. 

To make a comment about the service you receive, see the Viewpoints Leaflet (Below):

Viewpoints Leaflet (799.51kb)

For more information, see our Customer Care Policies (Below):

Customer Care and Access Policy

Complaints Policy

Tenants Compensation and Payments Policy

Housing staff at front desk

Your Home

Pay your rent

There are now lots of easy ways to pay your rent and other charges.

Report a repair

You can report a repair online using our new reporting tool.

Comment on our services

Its important that we know what you think of our services.

We plan to carry out a £168 million investment programme to tenants homes in the first five years after transfer.

Website by: Forepoint