Strategic Business Plan

Strategic Business Plan 2017 - 2022

Strategic Business Plan 2013 - 2018


Annual Reports

Annual Report 2016

Annual Report 2015

Annual Report 2014

Annual Report 2013

Annual Report 2012

Annual Report 2011

Annual Report 2010


Annual Accounts

PCH Accounts 31 March 2016

PCH Accounts 31 March 2015

PCH Accounts 31 March 2014

PCH Accounts 31 March 2013

PCH Accounts 31 March 2012

PCH Accounts 31 March 2011

PCH Accounts 31 March 2010


Value For Money Statements

Value For Money Statement 2016



In Touch Issue 26 (Spring 2016)

In Touch Issue 27 (Summer 2016)

In Touch Issue 28 (Autumn 2016)

In Touch Issue 29 (Winter 2017)

In Touch Issue 30 (Spring 2017)

In Touch Issue 31 (Summer 2017)


North Prospect Newsletters


Winter 2015

Spring 2016

Summer 2016

Autumn 2016

Spring 2017

Summer 2017



Affordable Rents FAQ's

Anti-Social Behaviour Leaflet

Direct Debit Mandate

Fire Safety Advice

Fire Safety for Leaseholders

Gas Safety Advice

Home Contents Insurance Pack

Home Energy Leaflet

Housing with Support Feedback Form

Housing with Support Service Standards

How to do Business with Plymouth Community Homes

Leaseholders Handbook

Legionella Leaflet

Letting Standard Leaflet

Mobility Scooters: What you need to know

Outdoor Electrical Safety Advice

Pets Policy Guidance

Repairs Handbook

Safety, Maintenance and DIY Handbook

Solar Panels FAQ's

Menu of Involvement

Viewpoints Leaflets

Your New Home Leaflet

Rents and Service Charges


Policies and Procedures

Adaptation Policy

Alterations to Homes Policy 2015

Anti-fraud, Bribery and Corruption Policy

Anti-social Behaviour Policy 2014

Caretaking and Estate Management Policy

CCTV Policy

Customer Complaints and Comments Policy

Decant Policy

Domestic Abuse Policy

Doors and Gates Policy

E-cigarettes in Communal Areas Policy 2015

Environmental Sustainability Policy

Environmental Sustainability Strategy

Equality and Diversity Policy

Fire Safety Management of Common Areas

Fire Safety Management Policy

Garage and Parking Spaces Policy

Hate Crime and Hate Incident Policy

Health and Safety Policy 2017

Incomes Policy

Leaseholder Management Policy 2015

Medication Policy

Mobility Scooter Policy

Openness Policy

Pets Policy 2012

Repairs and Voids Recharge Policy

Residents Expenses Policy

Resident Involvement Strategy

Responsive Repairs Policy

Safeguarding Adults Policy 2015

PCH Social Media Management Policy

Solid Fuel Policy

Tenancy Allocation Policy

Tenancy Management Policy 2013

Tenancy Policy

Tenancy Termination Policy

Tenant's Compensation and Payments Policy

Tree Policy