About
We're a leading social housing association focused on delivering great services and improving lives in the communities we work within
We are Plymouth’s largest social housing landlord with over 16,000 properties providing homes to over 35,000 people in Plymouth and the surrounding areas.
As well as affordable and social rent homes, our sales brand SO Living offer shared ownership, helping hundreds of local homeowners get on the property ladder. We also have open market homes available for purchase.
We don’t just own homes; we are also a commercial landlord with over 170 shops across the city.
Plumer House is our Head Office and serves as a modern business centre which is home to long-term business tenants and available to hire for conferencing, training and meetings.
- Our Strategic Business Plan
- Our Strategies
- Equality, Diversity and Inclusion
Our Strategic Business Plan is built around our mission, vision and values which set out what we want to achieve and how we are going to make it happen.
The plan is broken down into four key themes with 12 priorities which explain how we intend to achieve the mission and vision, underpinned by 36 measurable outcomes from a table of metrics which we’ll use to monitor our performance.
Our mission
A high-quality affordable home for everyone
Our mission is simple - we believe everyone has the right to a clean, comfortable, safe and secure affordable place to live.
We are committed to ensuring our existing homes provide excellent social housing for our residents, with social rents of up to 50% less than the private sector, as well as building more high-quality, affordable homes for rent or shared ownership sale to meet the local need.
Our vision
Providing homes and communities where people want to live
Our vision goes beyond simply delivering good quality social housing – we need to make sure we get the basics right as well, and help improve lives by building safe, strong communities where people can thrive.
We’re focused on providing first-class services to our residents, and listening to their feedback so we can adapt and grow to meet the local need.
Our values
Our values guide how we act as an organisation and provide a code of behaviours for our staff to live by, so we act fairly, honestly and with integrity.
They ensure we behave with care and respect towards our residents, listen to what they tell us, and always strive to do the right thing – for our residents, for the business, and for one another.
Our Strategic Business Plan is supported by other strategies covering the big areas of work we need to carry out to achieve our vision:
- Asset Management Strategy
- Communications Strategy
- Development Strategy
- Equality, Diversity and Inclusion Strategy
- Environmental Strategy
- Resident Involvement Strategy
- Supply Chain Strategy
- Value For Money Strategy
- Valuing Our People Strategy
People are central to everything we do at PCH. For us, Equality, Diversity and Inclusion (EDI) are about recognising that everyone is different and valuing these differences so that we can come together and be a great employer and landlord.
The commitments and objectives set out in our Equality, Diversity and Inclusion Policy and Strategy have a key role in supporting Plymouth Community Homes to deliver its core social purpose and to help make our communities a better place for everyone.
We believe that a fair, equitable and inclusive culture goes a long way to encourage people to be the best they can be. It is essential that staff, residents and everyone else we work with feel respected, have a sense of belonging and feel confident and supported to challenge discrimination in the workplace and in our communities.
We want to be better together.
