Granby Street comes alive for resident event

Children and residents in the local area enjoyed a community event at Granby Street complete with face painting and bouncy castles!

PCH were joined by several local organisations for the fun day and the weather broke into sunshine for a few hours while local children could enjoy sports, explore a fire engine, create their own crafts to take home and get their hands on an exciting goody bag.

Senior Housing Officer Fiona Renfree explains: “attending events like this gives us an opportunity to speak to customers in a relaxed atmosphere and encourage them to contact us for advice and support – particularly if their financial position changes.

“With Universal Credit being rolled out from October 2017 in Plymouth lots of our customers need to be aware of changes that are likely to impact them and we want to help them prepare.”

The event also gave PCH an opportunity to register residents for MyPCH our new interactive portal that allows you to create an account to check your rent balance, report a repair or contact us 24/7.

Fiona continues: “I was speaking to one resident who advised me that being able to access her rent account at any time to check her rent balance and Housing Benefits payments would really help as it’s not always convenient to contact us during office hours.

Housing Officer Rachael Fox who spent the day face painting tells us: “It was a great day, face painting is always popular at our events and the kids at Granby Street seemed to love it too. I painted lots of tigers and butterflies...and one vampire!”

Jill Palmer, Resident Involvement Coordinator managed to take a break from Facepainting to speak to residents about the involvement options that we offer: “I got chatting to some working parents who live in the immediate area who said they would like to see more local events and fun days.

“The other things that they mentioned were having a say about their communal areas, what their properties look like and Anti-Social Behaviour. Most people have busy lives so can only commit to short periods of time to get involved and their preferred methods are mainly digital. As fun days were the most popular then we will look at involving more residents in the planning of them!”

Housing Officer Clare Turner organised the event and said: “It’s been a fantastic day, all the kids have really enjoyed it and we got to speak to a lot of people. I want to thank everyone who attended and all the staff from PCH and our partner organisations that were able to make this happen.

We want to bring more events to the area as it brings the community together and helps people to make friends with neighbours they might otherwise not speak to – and all the kids thoroughly enjoyed themselves.”