Continuous Improvement Groups (CIGs)
Continuous Improvement Groups (CIGs) are a range of service specific joint staff and tenant groups. They form part of the Governance structure of Plymouth Community Homes.
We know it’s incredibly important that we work jointly with you to get our services right. Continuous Improvement groups cover key areas of service, for example:
- Anti Social Behaviour
- Housing Management
- Consultation and Communications
- Sheltered Housing
- Procurement (Contracts)
CIGs meet periodically to monitor and review performance in these service areas. Tenant and Leaseholder members of CIGs have substantial training and are asked to formally commit to the groups and the way they work.