Focus Groups
Focus Groups are usually small groups of customers who are willing to have an in-depth discussion about one of our services.
Sometimes we want to talk things through in detail. For example, we might want to have a long discussion with a few customers about a particular policy. This often helps us to develop our thinking.
We write to people who are registered with our Resident Involvement Network to invite them to be part of a Focus Group. To find out how to register with the RIN, please call the Resident Involvement Team on 0800 917 9457.
