Mystery Shopping
Mystery shopping is a familiar concept to most people. Here at Plymouth Community Homes we're introducing formal customer Mystery Shopping.
Many Housing Associations use tenant mystery shopping to help them review services. This usually means that a group of tenants are recruited through a process of job description and job application, and then receive training. Scripts and scenarios are developed, and then applied in controlled circumstances. Finally a report is written and circualted about the results of the mystery shop.
This is a new form of involvement for us and we're busy finding out more. If you think you might be interested in being a mystery shopper, please call 0800 917 9457 to let us know.
Your Home
There are now lots of easy ways to pay your rent and other charges.
You can report a repair online using our new reporting tool.
Its important that we know what you think of our services.
We plan to carry out a £168 million investment programme to tenants homes in the first five years after transfer.
