Mystery Shopping

Repairs

For all repair enquiries contact:

0808 230 6500*

If you give us your mobile number when you request a repair, we can text you reminders.

You can also report a repair online:

Online Reporting Tool

For all other enquiries contact your local office

Full contact information

* note that calls to our 080 numbers may incur charges from mobiles and network charges could vary

Mystery shopping is a familiar concept to most people. Here at Plymouth Community Homes we’re introducing formal customer Mystery Shopping.

Many Housing Associations use tenant mystery shopping to help them review services. This usually means that a group of tenants are recruited through a process of job description and job application, and then receive training. Scripts and scenarios are developed, and then applied in controlled circumstances. Finally a report is written and circualted about the results of the mystery shop.

This is a new form of involvement for us and we’re busy finding out more. If you think you might be interested in being a mystery shopper, please call 0800 917 9457 to let us know.