Resident Scrutiny Team
The Resident Scrutiny Team (RST) have been formed to look at the work of Plymouth Community Homes. The Team are an important part of PCH’s approach to Co-regulation. The RST are a group of trained residents who work as part of a team to provide an independent check of the services provided by PCH and where needed challenge performance and the value for money for residents, making recommendations in service delivery and performance.
Can I join the Team?
We’re currently not recruiting new members of the Resident Scrutiny Team now – however if you’d like to be considered for future reviews please complete and return the application form.
If you would like to know more about the role then please read our RST role description. If you would like to know more about the suitability of this role then please read our person specification. You can come along and observe meetings and talk to members of the Team. You can also help by suggesting a subject for a Scrutiny Review by completing our request for a scrutiny review form.
How does a typical Scrutiny Review work?
A typical Scrutiny will include:
1) Identification of a list of topics based on the information considered such as:
- Customer Satisfaction
- Comparing performance against other similar organisations
2) Establishing the priority topic, using an agreed scoring method.
3) Agree the objective and scope of the review
4) Plan the project and request information
5) Complete a desktop review and review findings
6) Check findings of the desktop review through interviews, focus groups, site visits, mystery shopping and surveys.
7) Consider all evidence gathered and produce a written report with evidence-based recommendations
8) A draft copy of the report is sent to relevant staff and executive team members and the offer of a meeting before staff drafting an Improvement plan which responds to the recommendations.
9) Agree Improvement plan or further information if agreement cannot be reached.
10) Debrief, considering what worked well and what could be improved
11) Publicise the review outcomes and Improvement plan including publishing the report on the PCH website.
Sounds like hard work?
Most of our Team members enjoy what they do and find it extremely rewarding. Chair of the Board Elaine Pellow says ‘It’s great to be part of an organisation and making such a change to our homes and communities across the city. As a tenant I know how important it is that tenants are represented, making sure tenants priorities are at the centre of the future plans of PCH’. We will pay all reasonable expenses to help you attend the meetings including travel and childcare. There is work to do between meetings perhaps reading and commenting on papers. This can be done electronically through our secure, social network page. If you don’t have access to a computer or have an internet service provider, we can help you with that.