Resident Scrutiny Team

The Team

The Team

The Resident Scrutiny Team (RST) have been formed to look at the work of Plymouth Community Homes. The Team are an important part of PCH’s approach to Co-regulation. The RST are a group of trained residents who work as part of a team to provide an independent check of the services provided by PCH and where needed challenge performance and the value for money for residents, making recommendations in service delivery and performance.

Can I join the Team?

We’re currently not recruiting new members of the Resident Scrutiny Team now – however if you’d like to be considered for future reviews please complete and return the application form.

If you would like to know more about the role then please read our RST role description. If you would like to know more about the suitability of this role then please read our person specification. You can come along and observe meetings and talk to members of the Team. You can also help by suggesting a subject for a Scrutiny Review by completing our request for a scrutiny review form.

 

  • Joanne Bowden

    I have a variety of educational and vocational qualifications. My partner and I like to participate in the courses that PCH runs, this allows us to meet people, make new friends and gain new skills as well as refresh old ones. I applied to become a Scrutiny Team member because I feel that I can make a difference putting my skills to use. It also allows me to gain confidence by taking on new challenges. I want to be a positive member of the Resident Scrutiny Team. Over the years I have always wanted to have more input on how decisions are made regarding PCH and how it can grow and give more involvement to residents.

  • Susan Drury

    I was born in Blackpool and after working in graphic design and advertising in London and New York, returned to England in 2007.
    I volunteered for the Resident Scrutiny Team which represents a challenge and a learning process, with the hope that I may be part of something that will make a positive difference.

  • Bridget Bimha

    I was born in Zimbabwe and have travelled with my family to many different communities within South Africa, Botswana, Mozambique and Europe. I have observed that every community has similar needs and challenges. I have always volunteered in community out-reach groups as making a difference is a privilege that I embrace. I volunteered as an administrator in Carmel Bible College, Bristol and have worked alongside my husband who is a minister of religion. Alongside all of my volunteer work, I am also a full time health care assistant.

  • Chris Matthews

    I was born in Saltash and have been a resident of Plymouth Community Homes since returning home after living in London whilst working for a customer focused company called Network Rail. I have travelled around the world, living in New York, Osaka and Munich. I have always had a keen interest in politics and raising money for charities and good causes. I am passionate about customer service and I am enthusiastic about bringing my experience to the Resident Scrutiny Team to further develop PCH.

  • Pat Gillespie

    My family and I have all been involved with PCC Housing and now PCH. I have always supported the regulatory inclusion of the community and tenants to participate in levels of enquiry and assist in the development of the organisation. I was a member of the Customer Assurance Panel before applying for the Resident Scrutiny Team. I have worked in secure industries for most of my life so I am accustomed to working in a regulatory environment and within a team. I am currently a volunteer providing support to disabled and mentally challenged individuals.

  • Christine Field

    Christine has been a tenant of PCH for 4 years at Plympton St Maurice. Christine worked for the ambulance service before retiring and moving to the South West. Christine has three sons and four grandchildren who keep her on her toes. Christine wants to make a worthwhile contribution to enable PCH to go from strength to strength.    

     

     

  • Shirley Knibb

    Shirley is a retired and has worked with the elderly in a variety of care roles. Born in Plymouth, Shirley has travelled extensively as her husband was a Royal Marine. Shirley still loves to travel and regularly visits her son in Holland. Shirley has a daughter and granddaughter in Plymouth . 

How does a typical Scrutiny Review work?

A typical Scrutiny will include:

1)    Identification of a list of topics based on the information considered such as:

  • Customer Satisfaction
  • Complaints
  • Performance
  • Comparing performance against other similar organisations

2)    Establishing the priority topic, using an agreed scoring method.

3)    Agree the objective and scope of the review

4)    Plan the project and request information

5)    Complete a desktop review and review findings

6)    Check findings of the desktop review through interviews, focus groups, site visits, mystery shopping and surveys.

7)    Consider all evidence gathered and produce a written report with evidence-based recommendations

8)    A draft copy  of the report is sent to relevant staff and executive team members and the offer of a meeting before staff drafting an Improvement plan which responds to the recommendations.

9)    Agree Improvement plan or further information if agreement cannot be reached.

10) Debrief, considering what worked well and what could be improved

11) Publicise the review outcomes and Improvement plan including publishing the report on the PCH website.

Sounds like hard work?  

Most of our Team members enjoy what they do and find it extremely rewarding. Chair of the Board Elaine Pellow says ‘It’s great to be part of an organisation and making such a change to our homes and communities across the city. As a tenant I know how important it is that tenants are represented, making sure tenants priorities are at the centre of the future plans of PCH’. We will pay all reasonable expenses to help you attend the meetings including travel and childcare. There is work to do between meetings perhaps reading and commenting on papers. This can be done electronically through our secure, social network page. If you don’t have access to a computer or have an internet service provider, we can help you with that.