Our Policies
The Board has approved the following policies:
Caretaking and Estate Management
Allocations, including Mutual Exchange, Assignment and Succession
Rent Collection and Rent Arrears
Social Inclusion and Anti Poverty Policy
Customer Care and Access Policy
Tenants’ Compensation and Payments
These policies were written with the help of Tenants, Leaseholders and Staff and will be reviewed regularly.
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Your Home
There are now lots of easy ways to pay your rent and other charges.
You can report a repair online using our new reporting tool.
Its important that we know what you think of our services.
We plan to carry out a £168 million investment programme to tenants homes in the first five years after transfer.
