Repairs
If your home needs repair work you must report it immediately. We will carry out most of the repairs but some are your responsibility - please refer to the leaflet below for more information.
Repairs leaflet (404 kb)
How to report a repair:
Online:
You can now report repairs online using our online repair reporting service, available via the link below:
By phone:
Call our Contact Centre on 08082 306500. This number is free from landlines, charges from mobiles may vary. You can also use the free courtesy phone at your local housing office.
In person:
At your local housing office, or to your caretaker.
By letter:
Housing Repairs
Plymouth Community Homes
Fort Austin
Fort Austin Avenue
Plymouth
PL6 5SR
What if you have an emergency?
If you have an emergency in normal working hours, call our Contact Centre on:
08082 306500
Outside normal working hours and on Bank Holidays, call 0800 917 9459.
A duty officer will arrange to carry out an emergency repair until a full repair can be arranged. Completion of the repair will be carried out during normal working hours.
What information do you need to provide?
- Your name and address
- When you can provide access to your home so an appointment can be made
- A daytime phone number - this can be a mobile so that we can contact you to arrange to inspect or carry out the repair.
- As much information about the repair so that we can arrange for the most suitable tradesperson.
Our service standard
When dealing with repairs to your home the repair worker will:
- carry and display proof of their identity
- not smoke in your home
- be suitably dressed
- be tactful and polite
- respect your privacy and personal belongings
- use dust sheets and minimise disturbance to you
- arrange with you for the use of any services required
- try to avoid leaving an unfinished job and advise when the worker will return
- not leave equipment or materials in a dangerous or inconvenient position at your home.
- arrange to remove any rubbish at the end of the day
Our repairs policy
Your Home
There are now lots of easy ways to pay your rent and other charges.
You can report a repair online using our new reporting tool.
Its important that we know what you think of our services.
We plan to carry out a £168 million investment programme to tenants homes in the first five years after transfer.
