Customer Focus Committee

The Customer Focus Committee (CFC) supports the PCH Board and provides an added level of scrutiny in monitoring the performance of our customer focused services. The committee ensures that PCH provides excellent services to all of its customers to a consistently high standard and represents good value for money.

The CFC is made up of five PCH Board Members and up to seven co-opted members including tenants, leaseholders and shared owners.

There are typically four meetings a year which are held on Friday mornings and last around two hours.

Our tenant co-opted members are not expected to represent residents but do bring a resident’s perspective on how PCH works.

Together with Tenants

CFC lead on Together with Tenants to work with our residents to roll out a plan and charter to give residents a stronger voice.

Together with Tenants is a national project led by the National Housing Federation that aims to balance the relationship between residents and social landlords.

Take a look at our overview of the Together with Tenants Charter.

Meet the Committee

Lavinia Porfir, Chair of the CFC

Lavinia began as a Tenant Co-Optee to the Customer Focus Committee in 2017 and became a Board Member in 2018. In 2020, Lavinia became Chair of the Committee.
Debbie Roche

Debbie became a Board Member in 2015.
Graham Clayton

Graham became a Board Member in 2015.
Joanne Bowden

Joanne became a Resident CFC Co-Optee in December 2021.
Gaynor Southerton

Gaynor became a Resident CFC Co-Optee in December 2021.