Performance
We believe in providing great services to residents and it’s important we tell you how we’re achieving that. We measure our performance every three months to help us stay on track and you can find the reports below. We use them to check that we are doing what we said and meeting the targets in our Strategic Business Plan.
2021-22
- Q4 January to March 2022
- Q3 October to December 2021
- Q2 July to September 2021
- Q1 April to June 2021
2020-21
- Q4 January to March 2021
- Q3 October to December 2020
- Q2 July to September 2020
- Q1 April to June 2020
2019-20
STAR Customer Satisfaction Survey
Every two years we carry out a resident satisfaction survey called the STAR survey. The last one was completed in 2018 and the results showed more than 91% of residents were satisfied with the overall service we provide as a landlord - a rise on the 2016 figures.
To see the full set of results and compare satisfaction levels with with previous years, read the STAR survey 2018 results. You can also view the STAR survey 2016 results.
