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Customer Service Standards

Customer Service Standards

We aim to deliver the highest standards of customer care at Plymouth Community Homes.

To achieve this, we've developed a customer charter and set of customer service standards in consultation with our residents.

The charter sets out things like how we communicate with you, how you can access our services and how we can keep you informed and fairness and equality.

It covers the service you can expect from us in terms of advertising our homes, signing your tenancy and moving in, environmental services, estate inspections, anti-social behaviour and resident involvement, among others.

Read the Customer Service Standards.