Residents are urged to be cautious when it comes to changing from Tax Credits to Universal Credit and speak to our Incomes Team before making a claim to ensure you are not worse off financially.
Many residents may have received a leaflet from tax credits advising them that tax credits are coming to an end and being replaced by Universal Credit.
Changing over will not start until after 8 January 2024, and you will receive a letter called a Managed Migration Notice telling you when you need to make a claim.
You do not need to apply until you receive this notice, as under the Managed Migration, you will receive what’s known as ‘Transactional Protection’ to ensure you are not worse off during the change.
It is really important you do not apply for Universal Credit until you have received the Managing Migration Notice.
Please contact us if you have any questions, as we can offer free, impartial advice to our residents to make sure you are not out of pocket by these changes this Christmas.
If you receive a leaflet from tax credits advising that tax credits are coming to an end and they are being replaced by Universal Credit, please contact our Incomes Team on 0800 028 0350.