Bad weather notice

Update bad weather notice - 10am Friday 2 March

We'd like to say a huge thank you to all our residents for their patience and understanding during yesterday's bad weather.

We know we have a number of outstanding emergency repairs and we apologise to any of our residents that we were not able to get to yesterday or make contact with. 

Our Repairs Teams are back out on the roads where it is possible and safe to be and we are aiming to get to everyone throughout the course of the day who reported an emergency repair to us yesterday. We are working through the repairs logged on a priority basis. 


Please be aware that we are still operating an emergency only repairs service today due to the volumes of calls we have received over the past 24 hours and the difficult road conditions in and around our neighbourhoods.

We are still experiencing extremely high call volumes today and we ask that residents do not contact us to follow up a call logged yesterday. 

If you are trying to report an emergency repair today and get cut off during a call, please redial and try again, our contact centre staff are handling calls as quickly as possible but you are likely to experience long waiting times. 

Thank you again for your continued

We have a number of heating repairs due to frozen condensing pipes. If it is safe to do so, we ask that residents follow the advice below:

Here are some things you can do to help before calling repairs.

  • Using hot water – not boiling – heated by a kettle or a microwave and pouring over the end of the pipe where it’s frozen is one way to do this but be careful not to scald yourself.

  • This water may freeze if it goes on a path or walkway so take care.

  • Hold a hot water bottle or heat wrap around the pipe to thaw it.

  • Once the pipe has thawed you should then re-set your boiler by holding the reset button for 10 seconds and wait for the boiler to re-fire.

  • If you have an elderly or vulnerable neighbour or relative you may be able to help them do this if necessary.

  • If you think your pipes have frozen, make sure you know where and how to turn your water off – this will be at your stopcock.

  • When pipes freeze, they can sometimes split, which will cause a flood once they thaw so find out where your stopcock is now, not after the thaw.

In case of power outages or problems, below are some tips you may find useful from various sources including power companies:

  • Fill a flask with hot water

  • Keep a torch handy and make sure it has working batteries in

  • Prepare a meal that can be eaten cold

  • Avoid using candles and paraffin heaters.

  • Keep a wind-up/battery/solar radio ready so you can listen to local radio updates.

  • Many modern telephones, especially digital or cordless ones don't work in a power cut. Keep an ordinary analogue one handy.

The Met Office is advising people only to travel if absolutely necessary. If you do have to, please see the guidance below:

Urgent latest bad weather notice - 5pm Thursday 1 March

Please be aware that due to the continued extreme weather and deteriorating road conditions, our Repairs Teams are now unable to safely access many of the streets in our neighbourhoods.

Based on Met Office advice not to travel at this time and for the safety of our staff, we find it necessary to suspend our repairs service for the remainder of tonight, Thursday 1 March. 

We will continue to log emergency repairs calls from residents made throughout the evening and will allocate our repairs staff on a priority basis tomorrow, Friday 2 March, subject to weather conditions and access to homes being possible.

We apologise to any of our residents waiting for an emergency repair and will get to you as soon as we possibly can. 

Thank you for your patience and understanding during these extreme weather conditions.

Please see the advice issued earlier today for anyone without heating or other issues.

The bad weather we experienced yesterday is set to continue today and tomorrow and Devon has been issued a red weather warning from the Met Office for later today with advice being not to travel unless absolutely necessary.

Therefore we have taken the decision to provide emergency repairs only for the remainder of the working week (Thursday 1 and Friday 2 March) where it is safe for staff to do so.

We will provide our out of hours emergency service over the weekend and expect services will return to normal from Monday 5 March subject to weather conditions.

Plumer House will be closed to PCH residents, and members of the public during this time.  

Our emergency repairs number is 08082 306500 and our out of hours ASB number is 0800 0287 377.

We are experiencing a high volume of calls today so ask residents to call only if you need an emergency repair.

Thank you for your patience and co-operation.