Be aware of fraudulent callers

We have received information of fraudulent companies targeting residents.

We have received information to tell us that a company seems to be contacting residents, claiming that the warranty is about to expire on their solar panels, so we are warning our residents to be vigilant.

We have been told that the company are claiming to be working in partnership with PCH and this is not the case.

If you receive a letter regarding your solar panel system and it is not from PCH, please do not take any action.

If you see anyone acting suspiciously in your area then please call the police.

Follow these simple tips to keep you safe from unwanted fraudulent cold callers:

Whenever you answer your door remember to lock, stop, chain and check.

  • Lock: secure all your outer doors as the person at the door may intend to distract you
  • Stop: think about whether your expecting someone
  • Chain: keep the chain on the door or look through the window or spyhole to see who is there
  • Check: ask for an identity card and examine it carefully. All PCH staff will have a contact number on their ID so that you can call in and verify who they are.

Put up a deterrent sign

You can put up a ‘no cold callers’ sign on your door or window, which should deter any cold callers from knocking on your door.

Password protect

You can set up a password with most utility companies so that you know who they are when they call round.

Check their credentials

All staff from PCH and other companies will have genuine ID cards with a phone number for you to call to check they are who they say they are.

Call the police

You can call 999 if you’re suspicious and the cold caller won’t leave or the police non-emergency number 101 if you’re not in immediate danger but want to report an incident.