Consulting with residents about our future plans

Residents of all ages joined us at the Life Centre on Sunday to tell us what they think of their homes and communities and what impact their home has had on their lives.

 We’ve been consulting with residents over the last few weeks by asking people to complete a PCH Standard consultation survey and on Sunday we held a session for residents to come along and give us their views.

There were two sessions set up with the morning being aimed at younger families who were able to take part in our fun quiz and win a shopping voucher before sitting down to discuss what they think we do well and what they think we could do better before heading off for a free swim or if they were brave enough having a go on the climbing wall!

The afternoon session was aimed at some of our more involved residents who took part in the quiz, supplied us with some great new ideas before ending the day with a game of bowls.

The PCH Standard is what we are trying to achieve across all our homes whether you’re a resident or leaseholder – in terms of the quality of your home, what you would expect to see from a PCH home and what you would expect from your local community.

Jill Palmer, Resident Involvement Coordinator said: “This has been really useful in terms of us getting feedback from our residents on what’s important to them.  For many people a home can mean many things, it can be a base for getting into employment; it’s a place to raise a family and be part of a community. We also received feedback about how we communicate with residents when dealing with anti-social behaviour with other partner agencies.

“Today was also about holding an event away from the office, somewhere relaxed where people are able to give us their thoughts and then enjoy a free activity which helps with our health and wellbeing agenda.”

Resident Stacey came along to the day with her daughter Ellie and said: “I really enjoyed today and I like being involved with PCH as I feel it’s a good way to give back and I feel that as residents, our views and opinions really do matter and PCH are keen and interested to find out how they can improve their homes and communities.

“We’re popping down in a moment to have a go at the bowls; hopefully we’ll do ok at that because we weren’t great at the quiz questions! But it is fair to say that PCH are not an organisation that stands still, they want to improve and they want to do that by working with their residents and finding out what we want first.” 

There’s still time for you to give your views by completing the survey online and you will be entered into a prize draw to win 1 x £100 Love2shop voucher, 1 x £50 Love2shop and 2 x £25 Love2shop voucher.