Share

Coronavirus lockdown services update - Tuesday 5 January 2021

Last night the Prime Minister announced a further national lockdown until mid-February at the earliest.

We have looked at how the specific rules in this lockdown will affect our work and agreed on the following arrangements for our services to ensure we keep you, our staff and contractors safe.

Lockdown guidance

A copy of the full Government lockdown guidance is available here.

The Government has been specific about the work allowed to continue during this lockdown. Much of the work we do as a social housing provider falls into these categories including:

  • People who work in critical national infrastructure, construction, manufacturing.
  • Public sector employees working in essential services, including childcare or education.
  • Where it is necessary for you to work in other people's homes - for example, nannies, cleaners or tradespeople
  • Letting, renting and sales of properties.

 

Services update

Given the guidance outlined above, to reduce the need to visit residents in their homes, whilst continuing to provide essential services for our residents, the following temporary changes to our services will be made until at least mid-February:

 

Repairs

  • We will revert to essential repairs in your homes during the lockdown but we will continue to do external repairs wherever possible.
  • You will still be able to request a future non-essential repair.
  • Any new non-essential repairs inside your homes will be booked after lockdown.
  • If you already have a routine repair booked to take place in your home during lockdown, we will call you if we need to rearrange it.

If you are due to be visited by a member of our staff, please remember the following:

  • We ask our staff to observe two-metre social distancing with residents where possible.
  • We ask our staff to wear a suitable face covering when entering a resident's home.
  • We will ask you if you or anyone in your home is suffering from Covid-19 symptoms before we arrive.
  • When a repair is being carried out at your home please move to a different room and allow our operatives to complete the repair. 

Safety checks

  • Safety checks in residents’ homes and buildings will continue.

 

Work on our estates and site visits

  • Flytipping removal and clearance will continue.
  • Outdoor environmental services will continue.
  • Stairwell cleaning will continue.
  • Laundries will remain open with social distancing in place. 
  • Outdoor playgrounds remain open.
  • Community rooms will remain closed.

 

Allocations, lettings, mutual exchanges and sales

  • Allocations, lettings, mutual exchanges and sales will continue and will be carried out virtually.
  • Only when firm offers are made/final viewings needed will people be able to visit properties.

 

Sheltered housing

  • Services will be reduced to minimise visits and contact by staff.
  • Essential and statutory building safety checks in schemes will continue.
  • Face coverings will be worn by any staff entering a scheme.
  • Housing with Support welfare and support checks will be over the phone or virtual. Officers will only visit sites in emergencies.
  • Communal lounges and guest rooms in sheltered housing schemes are closed.
  • Regular enhanced cleaning of sheltered schemes will continue.

 

Regeneration and construction sites

  • Work will continue as planned in line with Government guidance.

 

Community engagement and resident involvement

  • All face to face community activities, groups and consultations, indoor and outdoor, will cease and be replaced by on-line activities.

Housing, Leasehold and Income Officer visits

  • Essential visits only – contact to be over the phone or virtual wherever possible.

 

PCH buildings

  • Plumer House will remain closed to the public.
  • The Beacon will remain closed to the public, commercial tenants will continue to use it and any other activities will stop unless exempt from the lockdown.
  • Our City Centre shop will remain closed.

 

Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

 

We’re still here to help – ways to contact us

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • Webchat is live every week day on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or stay up to date with service announcements and other PCH news, follow us on FacebookTwitter or LinkedIn.

Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience, and stay safe.