Coronavirus update 25 June 2020

It was announced earlier this week that major changes to lockdown measures will come into effect from Saturday 4 July.

These will be the most significant set of changes since lockdown began three months ago.

For a full list of what can and can’t be done, please see the government guidance.

We’re following government advice to ensure we can safely bring more services back for you. We hope to publish a list next week of what will be available after 4 July.


We are currently only taking emergency repairs but we are working through the backlog of routine repairs reported prior to the outbreak.

If you had a routine repair postponed, we will contact you to arrange this – you do not need to contact us. We will update you again when we are able to take new routine repairs.

Emergency repairs can be reported on 0808 230 6500.

If your repair is not an emergency, please take a look at one of our video repair guides

Remote assistance

We’re trialling Remote Assistance, a new tool that will help us identify repairs and carry out tasks without having to enter your home.

We’ll speak to you via a video feed which will enable staff to assess the problem and offer remote support if possible.

This will mean that visits to homes will only be made when needed and reduce any risk of infection when entering properties.

There’s more information here.

Test and trace

There’s information on this NHS service on the Government’s website.

The Beacon

The Beacon will remain closed to the public but is open for commercial tenants and their staff, including the children’s nursery.

House sales

Our SO Living team is available for your enquiries about our shared ownership homes in Plymouth and beyond, including our newly-launched Meadowbrook scheme in Callington.

We will be observing all safety rules enabling buyers to move safely during the process.   

Construction sites

Following Government advice our contractors are back on site and working safely. Residents living in a property that is being worked on should have received letters to say when work is happening and advice on how we’re going to work safely for residents and staff.

Minimising risks

As people gradually return to work, there are some extra general safety measures that we will be following including:

  • Limiting contact with residents and other staff.
  • Using the same teams where work needs to be carried out by more than one person.
  • Providing staff with suitable protective equipment to be able to carry out their jobs safely.
  • We will be asking our staff to observe 2 metre social distancing with residents where possible.
  • We will ask you if you or anyone in your home is suffering from Covid-19 symptoms before we arrive.
  • When a repair is being carried out at your home it is advisable to move to a different room and allow our operatives to complete the repair. 

Reporting anti-social behaviour

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 


Laundries remain open so residents can do their washing. Please remember to stay at least two metres away from other people while using the laundries.

Rent and finances

We are committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500.

Devon Home Choice

We’ve re-started advertising properties on Devon Home Choice so applicants can go on and start bidding for homes again.

Mutual Exchanges

We’re currently looking at completing risk assessments so that mutual exchanges can happen safely.

Sheltered housing schemes

It is particularly important that we limit the potential spread of Coronavirus in our sheltered housing schemes, as it is more likely people living there will fall into one of the vulnerable groups highlighted by Government.

We’d ask people with relatives in our sheltered housing schemes not to visit unless providing essential care or support.

  • Our staff will only visit in person when there is an emergency or essential action needed.
  • Our staff will be staying in contact with residents by phone or video call wherever possible.
  • Our staff will follow safely and hygiene precautions in line with Government guidance.

Contacting us

Please be assured that we will continue to do whatever we can to support our residents, especially those who are old or vulnerable.

You can use our self-service portal MyPCH to check your rent balance, get in touch and update your contact details.

We’d also encourage residents to stay up-to-date with the latest PCH news by following us on Facebook and Twitter.

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

These have been testing times for everyone and as restrictions are gradually being lifted, it is important, now more than ever, to continue to follow the latest Government advice.

Thank you for your continued support and patience, and stay safe.