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Coronavirus update - Friday 11 December

The first Coronavirus vaccines are gradually being rolled out which is some great news on which to end a difficult year.

In the meantime, we are still in Tier 2 (High alert) and there is lockdown guidance here.

These restrictions are due to be reviewed next week but until then we should all continue to follow the ‘hands, face, space’ message to prevent the spread of the virus.

HANDS – Wash your hands regularly and for 20 seconds.

FACE – Wear a face covering in indoor settings where social distancing may be difficult and where you will come into contact with people you do not normally meet.

SPACE – Stay two metres apart from people you do not live with where possible, or one metre with extra precautions in place.

You can remind yourself of the arrangements for the Christmas period, which covers the days from 23 - 27 December.

Christmas opening hours

All our buildings remain closed to the public in line with our Covid working arrangements. 

Online services are available 24 hours per day, 7 days a week at MyPCH.

Phone lines and services over the Christmas period will be as follows:

Monday 21 December - open as usual

Tuesday 22 December - open as usual

Wednesday 23 December - open as usual

Thursday 24 December - emergency repairs only

Friday 25 December - emergency repairs only

Saturday 26 December - emergency repairs only

Sunday 27 December - emergency repairs only

Monday 28 December - emergency repairs only

Tuesday 29 December - open as usual

Wednesday 30 December - open as usual

Thursday 31 December - open as usual

Friday 1 January - emergency repairs only

Saturday 2 January - emergency repairs only

Sunday 3 January - emergency repairs only

Monday 4 January - normal services resume

Important numbers:

General enquiries and repairs: 0808 230 6500 (24 hours)

Repairs textphone service for the deaf and hard of hearing: 07899 848886 (24 hours)

Anti-social behaviour out of hours line: 0800 028 7377 (after 5pm weekdays and 24 hours on weekends/bank hols)

Payment line: 0800 032 7100 (24 hours)

Rent and money advice line: 0800 028 0350 (8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays)

National Domestic Abuse Helpline: 0808 200 0247 

Plymouth Domestic Abuse Service: 0800 458 2558.

Parking spaces

We have seven car park spaces that will be ready to let in the next month with no current PCH residents on the waiting list who live in the city centre. The parking spaces are in Belmont Street (near Innes House).

We’d like to give PCH residents who live in the city centre first refusal on these spaces.

To enquire about vacant parking spaces or garages, call us on 0808 230 6500 or email or join the waiting list by completing the application form on our website:

Devon Home Choice consultation

Devon Home Choice (DHC), the choice-based letting scheme that covers the 10 local authorities and 23 housing associations in Devon – including Plymouth Community Homes – is looking for feedback on proposed changes to its policy.

Have your say by 31 January 2021. Please note, this consultation is run by DHC, not PCH.

Christmas charity donations

We’ve donated much-needed funds to five local charities and community organisations working to keep up with demand as more and more people are affected by the lockdown this year.

We’ve made donations to Devon and Cornwall Food Action (DCFA), Age UK, Plymouth Foodbank, Tamar Grow Local and Provide Devon who offer valuable support to some of our residents and others in need across Plymouth and the surrounding areas.

Read the full story on our website.

Services update

We want to minimise the contact needed between our staff and our residents so we continue to keep people safe, whilst providing services in line with Government guidance.

We are carrying out routine repairs and all safety checks. If you need to book a repair, you can do it through MyPCH or call us on 0808 230 6500.

Before our Contact Centre staff book appointments with you, they will ask if anyone in your household is isolating or unwell.

When staff arrive at your home, they will check before entering that residents are well and showing no symptoms.

Please go into a different room while they carry out works in your home.

Closed or reduced services 

  • Community rooms and communal lounges remain closed.
  • Our offices and city centre shop remain closed to the public.
  • The Beacon is closed to the public but open for meetings and group bookings within the terms of the restrictions. The Beacon café will also be open.

Sheltered schemes

  • Essential and statutory building safety checks in schemes will continue.
  • Face coverings must be worn by any visitors to a scheme.
  • Housing with Support welfare and support checks are over the phone or virtual. Officers will only visit sites in emergencies.
  • Communal lounges and guest rooms will remain closed until further notice.
  • Regular enhanced cleaning of sheltered schemes is continuing.

Community engagement and resident involvement

  • We plan to resume some limited outdoor community activities, taking into account social distancing and Rule of Six requirements.
  • We are also running online activities through our PCH Connect programme.

We’re still here to help – ways to contact us

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • Webchat is live every week day on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or to simply stay up to date with service announcements and other PCH news, follow us on FacebookTwitter or LinkedIn.

Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

Supporting local businesses

It’s been a tough year for independent traders and we’re keen to support local business owners who may be struggling at the moment. In fact, we have a number of commercial premises throughout the city. If you can, and if they are open at the moment, please do try and support local retailers, especially as Christmas approaches. Geddon Plymouth!

Food Plymouth

We’ve been working with Food Plymouth. They have put together an online resource to help people who need to access emergency food. This could be through lack of funds or not being able to get out to the shops. Find out more here.