Coronavirus update - Friday 12 June 2020

We are thankful of the supportive response we’ve had from our residents as we’ve worked to keep essential services online to support you and the city.

Your safety and that of our staff and contractors is always at the forefront of our minds when making decisions on how and when we restore our services.

Government updates

The government has updated its social distancing rules.

From 13 June (Saturday) there are changes for people living alone and from this date it will also be possible to go to a place of worship for individual prayer.

From 15 June (Monday) you will be able to go to more shops and outdoor attractions such as zoos and safari parks. You will also have to wear a face covering on public transport.

There are more details about all of these changes here.

Remote assistance

Earlier this week, we told you how we’re using a new way of working to help keep our residents and staff safe.

We’re trialling Remote Assistance, a new tool that will help us identify repairs and carry out tasks without having to enter your home.

We’ll speak to you via a video feed which will enable staff to assess the problem and offer remote support if possible.

This will mean that visits to homes will only be made when needed and reduce any risk of infection when entering properties.

There’s more information here.

Test and trace

There’s information on this NHS service on the Government’s website.

Latest service announcements

More of our staff are coming back to work and carrying out essential services in your neighbourhoods.

Here’s a snapshot of what’s been achieved this week:

  • Caretakers have carried out deep cleans across all programmed stairwells – 276 in total.
  • Our Voids teams have carried out 132 cleans or clearances.
  • Grounds maintenance are working on 103 bungalow sites, 503 assisted gardens and 52 estates.
  • All our sheltered schemes are on a full cleaning service.

We’ve received a number of requests following the return of these services and it will take us some time to cover all our estates, so we ask that you bear with us as we work through them.

We’re continuing to look at updated government guidance to bring back as many services as we can over the next few weeks in a safe way for you and our staff.

The City Centre Shop and Plumer House remain closed to our staff and the public until further notice.

The Beacon

The Beacon will remain closed to the public, but will open for commercial tenants and their staff, including the children’s nursery.

House sales

Our SO Living team is available for your enquiries about our shared ownership homes in Plymouth and beyond. We recently launched Meadowbrook, a selection of two and three bedroom homes in Callington.

We will be observing all safety rules enabling buyers to move safely during the process.   

Construction sites

Following Government advice our contractors are beginning to work safely on our sites. Over the next few weeks, residents living in a property that is being worked on will receive a letter to say when work will restart and be given advice on how we are going to work safely for residents and staff.

Minimising risks

As people gradually return to work, there are some extra general safety measures that we will be following including:

  • Limiting contact with residents and other staff.
  • Using the same teams where work needs to be carried out by more than one person.
  • Providing staff with suitable protective equipment to be able to carry out their jobs safely.
  • We will be asking our staff to observe 2 metre social distancing with residents where possible.
  • We will ask you if you or anyone in your home is suffering from Covid-19 symptoms before we arrive.
  • When a repair is being carried out at your home it is advisable to move to a different room and allow our operatives to complete the repair. 

Emergency Repairs

We continue to provide emergency repairs to residents. These can be reported on 0808 230 6500.

If your repair is not an emergency, please take a look at one of our video repair guides

Reporting anti-social behaviour

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 


Laundries will remain open so residents can do their washing. Please remember to stay at least 2 metres away from other people while using the laundries.

Rent and finances

We are committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500.


Plymouth City Council has opened Chelson Meadow recycling centre for essential use.

You can report flytipping to us on 0808 230 6500.

Please be aware that our Rangers are dealing with flytipping that is causing a fire risk or concern as a priority as we begin to return to normal.

Devon Home Choice

We’ve re-started advertising properties on Devon Home Choice so applicants can go on and start bidding for homes again.

Sheltered housing schemes

It is particularly important that we limit the potential spread of Coronavirus in our sheltered housing schemes, as it is more likely people living there will fall into one of the vulnerable groups highlighted by Government.

We’d ask people with relatives in our sheltered housing schemes not to visit unless providing essential care or support.

  • Our staff will only visit in person when there is an emergency or essential action needed.
  • Our staff will be staying in contact with residents by phone or video call wherever possible.
  • Our staff will follow safely and hygiene precautions in line with Government guidance.

Contacting us

Please be assured that we will continue to do whatever we can to support our residents, especially those who are old or vulnerable.

You can use our self-service portal MyPCH to check your rent balance, get in touch and update your contact details.

We’d also encourage residents to stay up-to-date with the latest PCH news by following us on Facebook and Twitter.

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

These have been testing times for everyone and as restrictions are gradually being lifted, it is important, now more than ever, to continue to follow the latest Government advice.

Thank you for your continued support and patience, and stay safe.