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Coronavirus update - Friday 14 May

The next phase of Covid restrictions will be lifted on Monday, signalling a significant easing of lockdown rules.

Changes announced by government include:

  • People can meet in groups of up to 30 outdoors
  • Six people or two households can meet indoors
  • Domestic overnight stays allowed with people not in your household or bubble
  • Pubs, restaurants and other hospitality venues can seat customers indoors
  • Up to 30 people can attend weddings and more than 30 can attend funerals
  • Remaining outdoor entertainment, such as outdoor theatres and cinemas, can open
  • Indoor entertainment such as museums, theatres and cinemas can open
  • Performances and large events can restart, with limits on audience numbers
  • Hotels, hostels and B&Bs can reopen
  • Holidays abroad may be allowed
  • Adult indoor group sports and exercise classes can restart
  • Advice on social distancing between friends and family, including hugging, will be updated

The latest government guidance is available here.

Next week also signals the start of PCH resuming some services. We’ve summarised below.

The following PCH activities, meetings and events starting from Monday:

  • Events with residents in communities of up to 30 people can take place on PCH land where space allows
  • Any routine in-person home visits can take place
  • Rule of six indoor events – this does not include the member of staff
  • Face to face individual meetings, where social distancing allows
  • Resident-led events in PCH buildings
  • Community rooms will be open (this does not include communal lounges in sheltered schemes).


The Beacon Café in North Prospect is already open for takeaway and from Monday, the following activities are also allowed in the building:

  • Indoor meetings
  • Indoor exercise classes
  • Cafe open indoors
  • Conference rooms open
  • Slimming World

There will also be a limited presence in reception at our Plumer House headquarters, which will be open on a limited basis, by appointment only, for:

  • Face to face/in person interviews (for PCH vacancies)
  • Interviews with vulnerable tenants

 City Centre Shop

 Next week will see the gradual reopening by appointment only. Please do not turn up at the shop.

 Sheltered Housing 

  • Routine Housing with Support welfare and support checks will be over the phone or virtual. Officers will start undertaking some non-essential tasks on site over the next few weeks.
  • Communal lounges and guest rooms in sheltered housing schemes remain closed
  • Gardens are open to residents.

Property viewings

  • We can now hold face-to-face viewings of empty homes by prospective tenants where virtual viewings can’t take place.

Annual Report survey

Every summer, we publish our Annual Report which shows what we’ve been doing over the last year and how well we’ve been doing it. This matches up to our business plan which shows our values and what we are about as an organisation.

We want to make sure we tell our story well, with information that you are interested in and in a way that suits you best. We would be grateful if you would take the time to complete the survey below to give us your views.

All completed surveys from PCH residents will be entered into a draw for a chance to win a £75 Love2shop or supermarket voucher.

You can complete the survey here. The deadline is Sunday May 16.

If you have any problems or questions about the survey, call the Communities Team on 0808 230 6500 or email

Other services

If you are due to be visited by a member of our staff, please remember the following:

  • We ask our staff to observe two-metre social distancing with residents where possible.
  • We ask our staff to wear a suitable face covering when entering a resident's home.
  • We ask residents to wear a face covering as an extra safety precaution. We can provide one if necessary.
  • When a repair is being carried out at your home please move to a different room and allow our operatives to complete the repair. 
  • We would ask that residents continue to inform us if they are experiencing Covid symptoms before a member of our staff visits their home.
  • Please inform us if you have received a positive Covid test.
  • Safety checks in residents’ homes and buildings are taking place.

Work on our estates and site visits

  • Flytipping removal and clearance will continue.
  • Outdoor environmental services will continue.
  • Stairwell cleaning will continue.
  • Laundries will remain open with social distancing in place. 
  • Outdoor playgrounds remain open.

Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

We’re still here to help – ways to contact us

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • Webchat is live every week day on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or stay up to date with service announcements and other PCH news, follow us on FacebookTwitter or LinkedIn.

Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience, and stay safe.