Coronavirus update - Friday 16 April

This Monday saw changes to what we can and can’t do as we move out of lockdown.

Non-essential retail was allowed to reopen and we can now enjoy a drink or meal at venues with outdoor seating as well as get our hair cut.

The latest government guidance is available here.

We’ll keep you updated over the coming weeks with more changes to our services so keep reading these updates and checking our social media channels.

SwapTracker – HomeSwapper app

Tenants use HomeSwapper when they want to swap homes with someone else in a housing association property.

HomeSwapper now has an app, SwapTracker, which allows you to track the progress of the move.

You can download SwapTracker to your iphone or Android phone.

For more information about SwapTracker, see our news story here.

Register to vote

On Thursday 6 May, residents in Plymouth will have their say on who represents them in the local elections and the vote for the new Police and Crime Commissioner.

In order to vote, you must be on the electoral register. The deadline to register to vote is midnight on Monday 19 April. If already on the register, then you may wish to register to vote by post. It’s easy and takes just five minutes to apply online.

Garages to rent

Did you know that we own 2,750 garages and parking spaces across Plymouth?

They're available to rent on a weekly basis and you don't have to be a PCH resident to apply.

See our locations and join our waiting list.

Services update

We are now carrying out a full repairs service.

If you are due to be visited by a member of our staff, please remember the following:

  • We ask our staff to observe two-metre social distancing with residents where possible.
  • We ask our staff to wear a suitable face covering when entering a resident's home.
  • We ask residents to wear a face covering as an extra safety precaution. We can provide one if necessary.
  • When a repair is being carried out at your home please move to a different room and allow our operatives to complete the repair. 
  • Even though clinically extremely vulnerable people no longer need to shield, we would ask that residents continue to inform us if they are experiencing Covid symptoms before a member of our staff visits their home.
  • Please inform us if you have received a positive Covid test.

The following temporary changes to our services have been made until further notice.

Safety checks

  • Safety checks in residents’ homes and buildings will continue.

Work on our estates and site visits

  • Flytipping removal and clearance will continue.
  • Outdoor environmental services will continue.
  • Stairwell cleaning will continue.
  • Laundries will remain open with social distancing in place. 
  • Outdoor playgrounds remain open.
  • Community rooms will remain closed.

 Allocations, lettings, mutual exchanges and sales

  • Allocations, lettings, mutual exchanges and sales will continue and will be carried out virtually.
  • Only when firm offers are made/final viewings needed will people be able to visit properties.

Sheltered housing

  • Services will be reduced to minimise visits and contact by staff.
  • Essential and statutory building safety checks in schemes will continue.
  • Face coverings will be worn by any staff entering a scheme.
  • Housing with Support welfare and support checks will be over the phone or virtual. Officers will only visit sites in emergencies.
  • Communal lounges and guest rooms in sheltered housing schemes are closed.
  • Gardens are open to residents under the ‘rule of six’ guidance.
  • Regular enhanced cleaning of sheltered schemes will continue.

Regeneration and construction sites

  • Work will continue as planned in line with Government guidance.

Community engagement and resident involvement

  • We have started limited face to face activities as of Monday but the majority of our engagement work, groups and consultations are still online. Please see our PCH Connect schedule to see what we’re offering.

Housing, Leasehold and Income Officer visits

  • Essential visits only – contact to be over the phone or virtual wherever possible.

PCH buildings

  • Plumer House and our City Centre Shop will remain closed to the public.
  • The Beacon will remain closed to the public with the following exceptions:
    • North Prospect Library will be open on Wednesdays and Fridays from 11am to 5pm.
    • The Beacon Café is open every Monday to Friday for takeaway drinks and food only from 8.30am to 1.30pm. Outdoor tables are available. Please remember to wear a face mask when you visit.

Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

We’re still here to help – ways to contact us

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • Webchat is live every week day on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or stay up to date with service announcements and other PCH news, follow us on FacebookTwitter or LinkedIn.

Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience, and stay safe.