Coronavirus update - Friday 19 March

As the country slowly eases out of lockdown, we’re starting to look at how our services get back to normal.

We’ll be resuming a full repairs service from Monday 29 March. Repairs that were cancelled during this lockdown are being prioritised followed by those repairs that have been reported during the lockdown period.

Tenants do not need to call us if they have already reported their repair; we will call them and write to them with an appointment.

New repairs reported from 29 March will be booked in to be completed after the backlog has been cleared. Emergency jobs will be attended to as normal, within 24 hours.

We’ll keep you updated over the coming weeks with more changes to our services so keep reading these updates and checking our social media channels.

You can read the latest government guidelines here: https://www.gov.uk/coronavirus.

Face masks

We would ask that residents wear face masks in communal areas on our estates and in blocks, for example stairwells and laundries.

Thank you to all those residents who have worn face coverings when our staff enter their homes.

We ask you to do this as an extra precaution in addition to the safety measures we already have in place.

We understand some of our residents will be exempt from wearing a face covering due to medical reasons and in this case, the other safety measures of social distancing and moving to a different room if possible must be followed. 

If you do not have a face covering, our staff will be able to provide you with a new, individually wrapped mask to wear.

Our staff will be wearing their own face covering, unless the working they are doing prevents them from wearing one.

The Beacon

The Beacon Café re-opens on Tuesday 23 March for takeaway drinks and food only. It will then be open every Monday to Friday from 8.30am to 1.30pm. Please remember to wear a face mask when you visit.

Resident Review

Tell us what you think for a chance to win a £75 Love2shop voucher (or supermarket voucher of your choice). 

We’re asking you to choose our next Resident Review subject.

A PCH Resident Review is done by residents and looks in detail at an area of service. The review asks questions about that area of service, examines information about our performance, assesses how we’re doing from a resident's point of view, and reports findings back to us. Lots of residents can be involved in a Resident Review, and that includes choosing the topic for the next review.

Please help choose our next topic by voting for your top three ideas from our Scrutiny Steering Group (a group of tenants who monitor resident scrutiny at PCH).

Complete the survey by 5pm on Wednesday 31 March

Community champions

Plymouth City Council is looking for COVID-19 Community Champions to volunteer and help the local community stay aware, informed and up-to-date with the information they need to remain safe and healthy.

Anyone who lives or works in the city can become a Community Champion, they just need to be willing to share accurate information quickly to their local community.

Sign up only takes a few minutes. Visit Plymouth City Council's website for more information.

Garages to rent

Did you know that we own 2,750 garages and parking spaces across Plymouth?

They're available to rent on a weekly basis and you don't have to be a PCH resident to apply.

See our locations and join our waiting list.

Services update

The following temporary changes to our services have been made until further notice.

Repairs

  • Essential repairs are being carried out until 29 March, when we’ll be resuming a full repairs service.
  • From that date, repairs that were cancelled during this lockdown are being prioritised followed by those repairs that have been reported during the lockdown period.
  • Tenants do not need to call us if they have already reported their repair; we will call them and write to them with an appointment.
  • New repairs reported from 29 March will be booked in to be completed after the backlog has been cleared. Emergency jobs will be attended to as normal, within 24 hours.
  • We are continuing to do external repairs wherever possible.

If you are due to be visited by a member of our staff, please remember the following:

  • We ask our staff to observe two-metre social distancing with residents where possible.
  • We ask our staff to wear a suitable face covering when entering a resident's home.
  • We will ask you if you or anyone in your home is suffering from Covid-19 symptoms before we arrive.
  • When a repair is being carried out at your home please move to a different room and allow our operatives to complete the repair. 

Safety checks

  • Safety checks in residents’ homes and buildings will continue.

Work on our estates and site visits

  • Flytipping removal and clearance will continue.
  • Outdoor environmental services will continue.
  • Stairwell cleaning will continue.
  • Laundries will remain open with social distancing in place. 
  • Outdoor playgrounds remain open.
  • Community rooms will remain closed.

 Allocations, lettings, mutual exchanges and sales

  • Allocations, lettings, mutual exchanges and sales will continue and will be carried out virtually.
  • Only when firm offers are made/final viewings needed will people be able to visit properties.

Sheltered housing

  • Services will be reduced to minimise visits and contact by staff.
  • Essential and statutory building safety checks in schemes will continue.
  • Face coverings will be worn by any staff entering a scheme.
  • Housing with Support welfare and support checks will be over the phone or virtual. Officers will only visit sites in emergencies.
  • Communal lounges and guest rooms in sheltered housing schemes are closed.
  • Regular enhanced cleaning of sheltered schemes will continue.

Regeneration and construction sites

  • Work will continue as planned in line with Government guidance.

Community engagement and resident involvement

  • All face to face community activities, groups and consultations, indoor and outdoor, will cease and be replaced by on-line activities.

Housing, Leasehold and Income Officer visits

  • Essential visits only – contact to be over the phone or virtual wherever possible.

PCH buildings

  • Plumer House and our City Centre Shop will remain closed to the public.
  • The Beacon will remain closed to the public, commercial tenants will continue to use it and any other activities will stop unless exempt from the lockdown. (Please see update on café above).

Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

We’re still here to help – ways to contact us

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • Webchat is live every week day on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or stay up to date with service announcements and other PCH news, follow us on FacebookTwitter or LinkedIn.

Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience, and stay safe.