Coronavirus update - Friday 2 October

Coronavirus update – Friday 2 October

The new ‘rule of six’ has been in place for a few weeks now and it’s as important as ever to ensure we follow these social distancing rules – now enforceable by law.

See the guidance on social contact, including the exceptions to the six person limit.

You can now protect yourself and your loved ones with the official NHS Covid-19 contact tracing app for England and Wales.

If you have Coronavirus symptoms (high temperature, new or continuous cough or loss or change to your sense of smell or taste) you can get a free test but you should only get a test if you have these symptoms.

There’s information on the Test and Trace service here.

Please continue to follow the basic hygiene steps we can all take to help prevent the spread of the virus:

  • HANDS – Wash your hands regularly and for 20 seconds.
  • FACE – Wear a face covering in indoor settings where social distancing may be difficult and where you will come into contact with people you do not normally meet.
  • SPACE – Stay two metres apart from people you do not live with where possible, or one metre with extra precautions in place.

Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

We’ve now switched our payment supplier to Capita which means how we take direct debits and how you make payments online and over the phone will change slightly.

For more details, read the full story here.

2020 Annual Report and Accounts

We’ve launched our Annual Report, which this year gives special recognition to how we’ve responded to the Coronavirus crisis.

Have your say on our new draft Complaints Policy

Don’t miss this opportunity to give us your feedback along with a chance to win a £75 Love2shop (or supermarket) voucher. We’re reviewing our Customer Complaints and Comments Policy and we’d like your feedback to make sure we’re getting it right.

Click the link below to give us your comments: https://www.surveymonkey.co.uk/r/RT675ZS

Hurry though, this survey closes at midnight tonight (Friday October 2). Please note this survey is for PCH tenants only.

Skills Launchpad Plymouth

If you’ve lost your job due to redundancy because of Covid-19 or you’re just looking for a change, Skills Launchpad Plymouth may be able to help.

There’s specific support for those facing redundancy on the new Adult Hub, and targeted support for young people through the new Youth Hub. 

It’s a virtual service right now, but in time, there may be a physical space for people to meet up and explore opportunities.

Visit the Skills Launchpad Plymouth website here.

Getting in touch with us

If you go abroad on holiday and need to quarantine when you get back when we are due to make a visit, please tell us by calling 0808 230 6500.

Our Repairs lines are open for routine repairs.

You can use the Report a Repair form on the MyPCH portal, talk to us on the web chat function on our website or fill out a contact form.

We’re also on Facebook and Twitter.

Our city centre shop, Plumer House and the Beacon remain closed until further notice.

Sheltered schemes

We strongly advise people not to gather in groups anywhere on our sheltered housing schemes, and to follow the Government’s Rule of Six for any social gatherings anywhere.

Visitors should be attending for essential visits only and we are asking that all visitors – and our staff – wear face coverings. 

We’re assessing our communal rooms so we know what work needs to be done to reopen them, and will take the new Government guidance into account.  Please note that communal rooms remain closed at this time.

Homes at the Heart 

We’re part of a national campaign calling for a once-in-a-generation investment in social housing. 

Homes have never been more important to us than they have been during the coronavirus crisis. For some people, home has been a sanctuary and everyone deserves a safe, secure and comfortable place to call home. Not just now, but always. Investing in social housing makes this possible, boosts the economy, creates jobs and improves people’s lives when our nation needs it the most. 

Follow our campaign on Facebook and Twitter

Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience, and stay safe.