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Coronavirus update - Friday 22 January

The national lockdown continues. If you need a reminder of the rules, please go to the government website for details.

From 18 January, the rules around travel corridors changed. If you arrived in the UK after this date, you must self-isolate, even if you have tested negative for Covid.

Most people travelling to the UK from abroad need proof of a negative test result. You need to have taken the test in the 3 days before you travel.

We’d like to apologise to anyone who had trouble getting through to us on our phone lines earlier this week. We have now solved the problem.

Remember, you can always contact us through the MyPCH portal.

Garages

Did you know that we own 2,750 garages and parking spaces across Plymouth?

They're available to rent on a weekly basis and you don't have to be a PCH resident to apply.

See our locations and join our waiting list.

In Touch

The winter edition of our residents’ magazine, In Touch, is out now and contains information about what we’ve been up to over the past few months.

Services update

The following temporary changes to our services will be made until at least mid-February. View our services at a glance below:

Plymouth Community Homes services at a glance

Repairs

  • We will revert to essential repairs in your homes during the lockdown but we will continue to do external repairs wherever possible.
  • You will still be able to request a future non-essential repair.
  • Any new non-essential repairs inside your homes will be booked after lockdown.
  • If you already have a routine repair booked to take place in your home during lockdown, we will call you if we need to rearrange it.

If you are due to be visited by a member of our staff, please remember the following:

  • We ask our staff to observe two-metre social distancing with residents where possible.
  • We ask our staff to wear a suitable face covering when entering a resident's home.
  • We will ask you if you or anyone in your home is suffering from Covid-19 symptoms before we arrive.
  • When a repair is being carried out at your home please move to a different room and allow our operatives to complete the repair. 

Safety checks

  • Safety checks in residents’ homes and buildings will continue.

Work on our estates and site visits

  • Flytipping removal and clearance will continue.
  • Outdoor environmental services will continue.
  • Stairwell cleaning will continue.
  • Laundries will remain open with social distancing in place. 
  • Outdoor playgrounds remain open.
  • Community rooms will remain closed.

 Allocations, lettings, mutual exchanges and sales

  • Allocations, lettings, mutual exchanges and sales will continue and will be carried out virtually.
  • Only when firm offers are made/final viewings needed will people be able to visit properties.

Sheltered housing

  • Services will be reduced to minimise visits and contact by staff.
  • Essential and statutory building safety checks in schemes will continue.
  • Face coverings will be worn by any staff entering a scheme.
  • Housing with Support welfare and support checks will be over the phone or virtual. Officers will only visit sites in emergencies.
  • Communal lounges and guest rooms in sheltered housing schemes are closed.
  • Regular enhanced cleaning of sheltered schemes will continue.

Regeneration and construction sites

  • Work will continue as planned in line with Government guidance.

Community engagement and resident involvement

  • All face to face community activities, groups and consultations, indoor and outdoor, will cease and be replaced by online activities.

Housing, Leasehold and Income Officer visits

  • Essential visits only – contact to be over the phone or virtual wherever possible.

PCH buildings

  • Plumer House and our City Centre Shop will remain closed to the public.
  • The Beacon will remain closed to the public, commercial tenants will continue to use it and any other activities will stop unless exempt from the lockdown. 

Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

We’re still here to help – ways to contact us

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • Webchat is live every week day on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or stay up to date with service announcements and other PCH news, follow us on FacebookTwitter or LinkedIn.

Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience, and stay safe.