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Coronavirus update - Friday 23 July

Monday saw us move into Step 4 of the government’s roadmap out of lockdown, meaning many restrictions have now been lifted.

However, it is still possible to catch and spread Covid-19, even if you’re fully vaccinated and we’re still in the third wave of this pandemic.

This means it’s important we use our personal judgement to manage our own risk.

PCH staff visiting your home

As cases of Covid are on the rise, our staff visiting your homes will continue to wear face coverings.

We will still ask you to move to another room when carrying out a repair and open windows in your home, and may ask you to socially distance if possible for other visits and events.

Staff will continue to wash/sanitise their hands regularly.

These measures remain in place to keep our staff and residents safe.

We will let you know if this changes in the future.

Community events and sheltered schemes

Some restrictions remain that minimise the risk of spreading Coronavirus, and support people and places that may be particularly vulnerable.

With this in mind, we’re taking a cautious approach to resuming services. For example, we know that many people still choose to wear face masks and remain socially distant.

We are asking residents who attend any of our community events to continue to wear face masks and keep two metres apart from others.

In sheltered schemes we will be following public health guidance to ensure we keep residents and staff safe.

We don’t plan on making any major changes to our services until Monday 2 August at the earliest.

From this date we’ll share our approach, by updating our website, by letter to tenants in sheltered schemes or by sharing information with residents attending community events.

Building a career in construction

Our North Prospect partner Tilia Homes and Building Plymouth have joined forces to host a construction open day at Phase 5 on Tuesday 27 July.

The event is particularly aimed at 16-24 year olds and those who may be considering a change of career or those thinking about a new direction.

There will be information on apprenticeships, training and jobs and the chance to look behind the scenes at a real-life building site – Phase 5 (Briarwood) of the North Prospect regeneration.

Book your space by emailing or texting 07876 396982.

Anti-social Behaviour Awareness Week

You may not think it, but flytipping is one of the biggest forms of anti-social behaviour (ASB). It blights communities and costs us nearly £100,000 a year to remove it – that’s money we could be spending on services for our residents. It’s also a criminal offence.

Please think twice about dumping bulky waste and report it if you see it on your estate or neighbourhood. Call us on 0808 230 6500.

Briarwood Heights

That’s the new name of the block of 33 flats at Phase 5 which will be home to those over 55 years old.

It was the idea of PCH resident Jan Kings, one of dozens of people who responded to our request for name ideas.

You can read more here.

Other Services

  • Events with residents in communities of up to 30 people can take place on PCH land where space and social distancing allows
  • Any routine in-person home visits can take place
  • Rule of six indoor events – this does not include the member of staff
  • Face to face individual meetings, where social distancing allows
  • PCH or Partnership led activities in buildings, with social distancing measures and capacity restrictions in mind.
  • Community rooms will be open with reduced capacity based on social distancing measures in place.


The Beacon in North Prospect:

  • Indoor meetings
  • Indoor exercise classes
  • The Beacon Cafe open indoors
  • Conference rooms open
  • Slimming World

There will also be a limited presence in reception at our Plumer House headquarters, which will be open on a limited basis, by appointment only, for:

  • Face to face/in person interviews (for PCH vacancies)
  • Interviews with vulnerable tenants

The City Centre Shop is open by appointment only. Please do not turn up at the shop.

Sheltered Housing

  • Routine Housing with Support welfare and support checks will be over the phone or virtual. Officers will start undertaking some non-essential tasks on site over the next few weeks.
  • Lounges starting to open in Covid-friendly way to residents. Lounges may close, and laundries may have new rotas, if we are required to take action by Public Health.
  • Communal kitchens and guest rooms remain closed.
  • Gardens are open to residents.

Property viewings

  • We can now hold face-to-face viewings of empty homes by prospective tenants where virtual viewings can’t take place.

Other services

If you are due to be visited by a member of our staff, please remember the following:

  • We ask our staff to observe two-metre social distancing with residents where possible.
  • We ask our staff to wear a suitable face covering when entering a resident's home.
  • We ask residents to wear a face covering as an extra safety precaution. We can provide one if necessary.
  • When a repair is being carried out at your home please move to a different room and allow our operatives to complete the repair. 
  • We would ask that residents continue to inform us if they are experiencing Covid symptoms before a member of our staff visits their home.
  • Please inform us if you have received a positive Covid test.
  • Safety checks in residents’ homes and buildings are taking place.

Work on our estates and site visits

  • Flytipping removal and clearance will continue.
  • Outdoor environmental services will continue.
  • Stairwell cleaning will continue.
  • Laundries will remain open with social distancing in place. 
  • Outdoor playgrounds remain open.

Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

We’re still here to help – ways to contact us

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • Webchat is live every week day on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or stay up to date with service announcements and other PCH news, follow us on FacebookTwitter or LinkedIn.

Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience and stay safe.