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Coronavirus update - Friday 28 May

We continue to keep an eye on government announcements about the new Covid variant, although fortunately it does not appear to have spread to our region.

On the positive side, people aged over 30 can now benefit from the vaccine.

The latest government guidance is available here.

Bank Holiday

We’ll be closed over the Bank Holiday weekend.

If you have an emergency repair, report it on 0808 230 6500.

Our anti-social behaviour out of hours line is 0800 028 7377.

MyPCH is available 24 hours per day, 7 days a week.

Check your rent account, report repairs, update your contact details and make an enquiry, compliment or complaint online:

Browse Aloud

We want to make sure that the information we provide is easily accessible and inclusive of different needs. 

That’s why we’ve added BrowseAloud to our website - a free-to-use tool that reads aloud the content. 

It can also translate text to another language with a choice of different reading speeds and highlighters to enhance understanding. 

There’s also the option to simplify the pages or convert content into audio versions for easy offline listening. 

You can read more here.

We’ve got funding to build more homes and modernise existing ones

We’ll be moving forward with plans to build approximately 1,000 new affordable homes by 2026 after securing eight-figure funding.

We’ll use the £65 million funding package from NatWest to grow our existing portfolio of more than 16,000 homes and support the modernisation of our existing homes.

Read more about the funding deal here.

Our Services

Here’s a reminder of the PCH services which resumed from 17 May:

  • Events with residents in communities of up to 30 people can take place on PCH land where space allows
  • Any routine in-person home visits can take place
  • Rule of six indoor events – this does not include the member of staff
  • Face to face individual meetings, where social distancing allows
  • Resident-led events in PCH buildings
  • Community rooms will be open (this does not include communal lounges in sheltered schemes).


The Beacon in North Prospect:

  • Indoor meetings
  • Indoor exercise classes
  • The Beacon Cafe open indoors
  • Conference rooms open
  • Slimming World

There will also be a limited presence in reception at our Plumer House headquarters, which will be open on a limited basis, by appointment only, for:

  • Face to face/in person interviews (for PCH vacancies)
  • Interviews with vulnerable tenants

The City Centre Shop is open by appointment only. Please do not turn up at the shop.

Sheltered Housing

  • Routine Housing with Support welfare and support checks will be over the phone or virtual. Officers will start undertaking some non-essential tasks on site over the next few weeks.
  • Communal lounges and guest rooms in sheltered housing schemes remain closed
  • Gardens are open to residents.

Property viewings

  • We can now hold face-to-face viewings of empty homes by prospective tenants where virtual viewings can’t take place.

Other services

If you are due to be visited by a member of our staff, please remember the following:

  • We ask our staff to observe two-metre social distancing with residents where possible.
  • We ask our staff to wear a suitable face covering when entering a resident's home.
  • We ask residents to wear a face covering as an extra safety precaution. We can provide one if necessary.
  • When a repair is being carried out at your home please move to a different room and allow our operatives to complete the repair. 
  • We would ask that residents continue to inform us if they are experiencing Covid symptoms before a member of our staff visits their home.
  • Please inform us if you have received a positive Covid test.
  • Safety checks in residents’ homes and buildings are taking place.

Work on our estates and site visits

  • Flytipping removal and clearance will continue.
  • Outdoor environmental services will continue.
  • Stairwell cleaning will continue.
  • Laundries will remain open with social distancing in place. 
  • Outdoor playgrounds remain open.

Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

We’re still here to help – ways to contact us

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • Webchat is live every week day on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or stay up to date with service announcements and other PCH news, follow us on FacebookTwitter or LinkedIn.

Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience, and stay safe.