Coronavirus update - Friday 3 July

Government changes to lockdown measures come into effect from this Saturday.

Two households will be able to meet in groups in any location – but you must keep a safe social distance.

Restaurants, pubs, cinemas, visitor attractions, hotels and campsites will be able to open as will libraries, community centres, places of worship, outdoor playgrounds and outdoor gyms.

The Government has confirmed it is now possible to stay overnight away from your home with your own household or support bubble, or with members of one other household.

However, the threat of local lockdowns is very real, as has already happened in Leicester, so it’s really important that people follow the guidelines.

From Saturday, people should either stay two metres apart or ‘one metre plus’, which is one metre plus mitigations. These mitigations will depend on the working environment or setting. For example, on public transport, people must wear a face covering, as it is not always possible to stay two metres apart.

What is happening at PCH?


We will be re-opening our repairs lines from Monday 20 July for routine, as well as emergency, repairs.

We currently have a backlog of around 1,900 routine repairs jobs that were postponed at the outbreak of the Coronavirus pandemic.

We have put in place a queuing system which means residents waiting the longest for a routine repair will get booked in first.

Anyone with an outstanding routine repair will receive a letter or phone call over the coming weeks with a pre-arranged appointment slot. If you need to change your appointment, please call in to re-book.

There will be delays for any new routine repairs bookings whilst we clear the backlog of repairs.

We’d like to thank all our residents for their patience whilst we restore our services.

Phone lines

Our phone lines are exceptionally busy at the moment as residents begin to call us to report repairs and other matters that were put on hold during lockdown.

We are still running an emergency-only service whilst we process the back log of work. We will communicate shortly as we move back to a more normal service.

Our Contact Centre staff are working incredibly hard to speak to as many people as they can each day.

There are other ways of contacting us when you need to – you can create a MyPCH account and login in to pay rent or check your balance.

You can also talk to us on our web chat function on our website or fill out a contact form.

Thank you for your patience – we will pick up your enquiries as quickly as we possibly can. 

Parks and outdoor courts

Our parks, outdoor courts and playgrounds will reopen from Saturday and there will be signs up asking people to keep a safe social distance and sanitise before and after using equipment.

We ask that you follow these signs to keep you and your children safe.

We will be cleaning the equipment on a daily basis.

Rangers service

Our Rangers are now up-to-date with grass cutting and will be starting hedge cutting from Monday 6 July.

Our new Ranger has taken on the care of planters throughout the city. These have all been cleared and we have started planting out flowers to bring joy and colour to our communities.

Housing Management

Our Housing Management Teams have been busy providing support to vulnerable customers and as well as their existing cases they have contacted more than 3,000 residents aged over 70 to ensure they have the essential items they need.

We have also been continuing with the New Home New You programme by providing fresh veg every week for people who are signed up to the scheme.

Next week, we hope our team will be able to resume essential visits. We’ll be concentrating on attending new sign-ups and progressing mutual exchanges. By doing these types of visits first it will particularly benefit those customers who have been waiting to move to new homes.

Development and Sales

All our development sites are now open although operating more slowly under the new procedures.

We are continue to market and sell our shared ownership homes and have 13 going through the completion process.

If you are interested in a shared ownership home, please visit

Our buildings

Whilst lockdown measures are being eased around the country, keeping a social distance is still incredibly important. We will continue to provide the majority of our services from a distance wherever possible.

City Centre Shop - Our shop in Frankfort Gate will remain closed to the public until further notice.

Plumer House - Our headquarters building will remain closed to the public until further notice.

The Beacon – Our commercial tenants are now starting to reoccupy their offices. We are preparing the building for further opening when we can.

Housing with Support and Sheltered Schemes

We’ll be writing to all our sheltered housing residents to let them know about plans for restoring services over the coming weeks.

From Monday 6 July you will begin to see more Housing with Support staff at the schemes to carry out essential, emergency and safety tasks.

Staff are looking forward to seeing you again but to keep you and them safe, please keep your distance when they are on site.

The care alarm service will be operating as normal – please ensure you wear your pendant at all times.

Communal lounges and guest rooms remain closed for the moment and we strongly advise you not to gather in groups anywhere on schemes. Visitors should be attending for essential visits only.

Residents involved online

We will continue to provide our resident involvement and learning opportunities online until further notice.

Our Learn for Free courses and other clubs and events can be found on our website.


Laundries remain open so residents can do their washing. Please remember to stay at least two metres away from other people while using the laundries.

Rent and finances

We are committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500.

Devon Home Choice

We’ve re-started advertising properties on Devon Home Choice so applicants can go on and start bidding for homes again.

Contacting us

We’d encourage residents to stay up-to-date with the latest PCH news by following us on Facebook and Twitter.

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Test and trace

There’s information on this NHS service on the Government’s website.

These have been testing times for everyone and as restrictions are gradually being lifted, it is important, now more than ever, to continue to follow the latest Government advice.

Thank you for your continued support and patience, and stay safe.