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Coronavirus update - Friday 4 September

Latest Government advice

Make sure you’re up to date with the latest guidance on how to reduce to transmission of Coronavirus and if you’re planning on going abroad, ensure you know the relevant quarantine advice.

There’s information on the Test and Trace service on the government’s website.

Are you going abroad?

If you go abroad on holiday and need to quarantine when you get back when we are due to make a visit, please tell us by calling 0808 230 6500.


We’ve put together some top tips for how to have a safe bonfire. You can read these on our Facebook page.

Contents Insurance

We’d like to remind all residents of the importance of having contents insurance.

Return to school

Schools are starting to reopen this week. With this in mind, you may be interested to visit the Uniform Store Plymouth for your children’s school uniform.

There’s a pop-up shop in New George Street, where you can request items, or you can fill out their online form on the above link.

The service, run by a collection of local churches, aims to help families who may be struggling to buy school uniforms. They also accept donations of used uniforms.

Outdoor safety

Parks and play parks run by us and Plymouth City Council are now open as are Tinside Lido, Plympton Swimming Pool and Mount Wise Pool (main pool only). Restrictions are in place so please check before you visit.

If you use parks and outdoor spaces, please keep a safe social distance and sanitise before and after using equipment.


Our Repairs lines are open for routine repairs.

You can use the Report a Repair form on the MyPCH portal, talk to us on the web chat function on our website or fill out a contact form.

We’re also on Facebook and Twitter.

Homes at the Heart 

We’re part of a national campaign calling for a once-in-a-generation investment in social housing. 

Homes have never been more important to us than they have been during the coronavirus crisis. For some people, home has been a sanctuary and everyone deserves a safe, secure and comfortable place to call home. Not just now, but always. Investing in social housing makes this possible, boosts the economy, creates jobs and improves people’s lives when our nation needs it the most. 

Follow our campaign on Facebook and Twitter

Housing Management

Our team are carrying out essential visits. We’ll be concentrating on new sign-ups and progressing mutual exchanges. By doing these types of visits first it will particularly benefit customers who have been waiting to move to new homes.

To bid on a home, go to Devon Home Choice.

Development and Sales

All our development sites are open although operating more slowly under the new procedures.

We continue to market and sell our shared ownership homes. If you are interested in a shared ownership home, please visit

Our buildings

Our city centre shop, Plumer House and the Beacon remain closed until further notice.

Housing with Support and Sheltered Schemes

The care alarm service is operating as normal – please ensure you wear your pendant at all times.

If you wear a pendant or have an alarm, please remember to test it regularly. We recommend you do it alternately – test your pendant one month and your alarm the following month.

Communal lounges and guest rooms remain closed although we have begun the risk assessment process for limited resident-only reopening of lounges.

We also strongly advise people not to gather in groups anywhere on schemes. Visitors should be attending for essential visits only and we are asking that all visitors – and our staff – wear face coverings.

Residents involved online

We will continue to provide our resident involvement and learning opportunities online until further notice.

Our Learn for Free courses and other clubs and events can be found on our website.


Laundries are open. Please remember to stay at least two metres away from other people while using the facilities.

Rent and finances

We are committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

Where to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience, and stay safe.