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Coronavirus update - Friday 6 August

There has been a small decrease in the number of coronavirus cases in the city as of yesterday, with 195 new cases reported. 

However, hospitalisations are continuing to increase. 

It’s a slightly different picture nationally, as cases are still rising in England. 

England remains in Step 4 of lockdown lifting. 

We urge everyone to continue to remain cautious and follow the government guidance. 


PCH staff visiting your home

When they arrive, PCH staff visiting homes will ask if you want them to wear a face covering. Staff may choose to wear a face covering if they wish. Staff will continue to wash and sanitise their hands regularly.

These measures remain in place to keep our staff and residents safe.

Please see our update below for more information about how Covid is affecting our services.

Icons representing our services in a green or orange circle with text stating which services are continuing or have some changes

Enter our wildlife survey for a chance to win a shopping voucher

We want to know more about the green spaces in your area. 

Taking part in our wildlife survey will enter you into a prize draw for a £75 Love2shop voucher. 

It’s not just about the birds and bees. Looking after our parks and gardens can have benefits for the whole community, including improved health and mental wellbeing. 

Take part here:

Survey closes on 31 August 2021 at 11pm. 

Please note this survey is for PCH residents only. Good luck! 


Demand on ambulance service 

South Western Ambulance Service is reminding people to call 999 for life-threatening emergencies only. 

The service is being hit particularly hard as the population of the Westcountry swells during the summer tourist season. 

For non-urgent advice please call 111 or visit: The phone line and web services are open all hours. 


Community events and sheltered schemes

All our communal rooms in sheltered schemes are now open. A few restrictions remain while we make changes to the rooms, signs, equipment and kitchens to get them back to normal use.

We’re writing to every tenant in a sheltered housing home, to give details about the communal lounge in their own scheme.

Guest rooms in sheltered schemes will begin reopening for bookings from early September. We’ll give information about the guest room in each scheme to the tenants who live there in writing or by phone.

If we’re required to close a communal lounge or other communal facilities by Public Health because of a Covid 19 outbreak, we’ll contact the tenants in that scheme.

Community events and activities have restarted in person, although we’re still offering online and remote options as well. We are asking residents who attend any of our community events in person to wear face coverings and keep a distance from others.


Property viewings

  • We are continuing to hold face-to-face viewings of empty homes by prospective tenants where virtual viewings can’t take place.


Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of coronavirus. Call us on 0808 230 6500. 


We’re still here to help – ways to contact us

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • Webchat is live every weekday on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or stay up to date with service announcements and other PCH news, follow us on FacebookTwitteror LinkedIn.


Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience and stay safe.