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Coronavirus update - Friday 7 August 2020

Latest Government advice

The Government this week issued new guidance that says people who test positive or show symptoms of Covid must now self-isolate for at least 10 days, rather than seven. 

We were also told that there will now be a delay in the relaxation of some restrictions that were due to take place over the weekend, which means that until 15 August at the earliest: 

  • Casinos, bowling alleys and skating rinks must remain closed 
  • Indoor performances will not resume 
  • Wedding receptions of up to 30 people will not be permitted, but ceremonies can still take place, in line with COVID-secure guidelines

There has also been an extension to wearing a face covering in more indoor settings like museums, galleries, cinemas and places of worship, which comes into force on 8 August. 

Shielding arrangements 

The Government’s shielding arrangements for the medically vulnerable ended on 1 August, which makes it even more important that we continue to look out for friends, family and neighbours to keep each other safe. 

We’re continuing to work with vulnerable residents to keep people safe and ensure they have emotional support, shopping, medicine, and money advice to ensure they are able to continue paying their rent.  

If you’re under 70 and previously advised us you are self-isolating or shielding, you should have received a letter letting you know we will be removing the isolation note from your account and resuming normal appointment booking.

You will be asked to contact us if there is a reason why the flag should not be removed.

The second wave of letters have been sent to residents over 70 who have similarly been in touch with us.

  • In future, if you contact us to tell us you are unwell, we will ask you to get tested to confirm if you have the virus before we add a note to your account.
  • Any future notes added to accounts will automatically be removed after 14 days in line with Government guidance.
  • Unless you contact us to tell us differently, we will assume normal visits and appointments can resume

We would like to reassure you that we are Covid secure in line with Government guidance and have carried out extensive risk assessments to cover all jobs that need a visit to tenants’ homes.


Our Repairs lines are open for routine repairs and we’ve cleared the backlog of outstanding repairs, which are all booked in.

You can use the Report a Repair form on the MyPCH portal, talk to us on the web chat function on our website or fill out a contact form.

We’re also on Facebook and Twitter and you can now read our latest In Touch magazine and find out what residents have been up to during lockdown and how we’ve been working through the pandemic.

Homes at the Heart 

We’re part of a national campaign calling for a once-in-a-generation investment in social housing. 

Homes have never been more important to us than they have been during the coronavirus crisis. For some people, home has been a sanctuary and everyone deserves a safe, secure and comfortable place to call home. Not just now, but always. Investing in social housing makes this possible, boosts the economy, creates jobs and improves people’s lives when our nation needs it the most. 

Follow our campaign on Facebook and Twitter

Parks and outdoor courts

Our parks, outdoor courts and playgrounds are now open and there are signs up asking people to keep a safe social distance and sanitise before and after using equipment.

Please follow these signs to keep you and your children safe. We will be cleaning the equipment daily.

Housing Management

Our team are carrying out essential visits. We’ll be concentrating on new sign-ups and progressing mutual exchanges. By doing these types of visits first it will particularly benefit customers who have been waiting to move to new homes.

To bid on a home, go to Devon Home Choice.

Development and Sales

All our development sites are open although operating more slowly under the new procedures. We continue to market and sell our shared ownership homes. If you are interested in a shared ownership home, please visit

Our buildings

Our city centre shop, Plumer House and the Beacon remain closed until further notice.

Housing with Support and Sheltered Schemes

Our Housing with Support teams have carried out 4,500+ welfare checks on vulnerable residents so far.

The care alarm service is operating as normal – please ensure you wear your pendant at all times.

Communal lounges and guest rooms remain closed for the moment and we strongly advise you not to gather in groups anywhere on schemes. Visitors should be attending for essential visits only.

Residents involved online

We will continue to provide our resident involvement and learning opportunities online until further notice.

Our Learn for Free courses and other clubs and events can be found on our website.


Laundries are open. Please remember to stay at least two metres away from other people while using the facilities.

Rent and finances

We are committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. Our teams have made and received 10,000+ calls and sent 3,300+ texts to help residents.

Where to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Test and trace

There’s information on this NHS service on the government’s website.

As things start to get back to normal, we’ll continue issuing these updates every fortnight, rather than weekly. Thank you for your continued support and patience, and stay safe.