Coronavirus update - services over Easter bank holidays

As we’re nearing the end of the first three weeks of lockdown, we want to say a huge thank you to all our residents, who have been incredibly understanding and appreciative of the work we are doing.

We continue to offer essential services to residents as safely and efficiently as we can.

Here is a latest update on what we’re doing and which services are available.


Services available over the bank holiday weekend

We’re still offering emergency repairs to residents over the Easter holidays.

If your repair is not an emergency, we are offering you alternative ways of fixing things around your home through our series of helpful video repair guides.

You can report an emergency repair on 0808 230 6500.

We’re still working with local Police teams and acting on reports of Anti-Social Behaviour, which you can report to us on 0808 230 6500.

If your issue is not an emergency repair or ASB, we would ask that you call us after the bank holiday on Tuesday 14 April, use MyPCH or our online form.  

Food donations

We know that people across the city are struggling at the moment so we’ve made a significant donation to each of these four local charities:

We already have links to these charities including providing food parcels to our residents in need and those involved in the New Home, New You scheme.

Our donations will help these charities to continue to support our residents and others in need across the city at this difficult time, and when the charities themselves are under financial pressure.

If you or someone you know needs access to help from any of these charities then you can click on the name of the charity to be put through to their website.


Laundry opening hours have been extended across our estates so that they are only closed on Easter Sunday to give residents more time to do their washing and be able to keep a distance from each other.

Remember to stay at least 2 metres away from other people when using the laundries for your safety and the safety of other residents.

Read more in the Government’s social distancing guidelines.

Fire Safety  

We’ve been working closely with Devon and Somerset Fire Rescue Service who have this fire safety message for residents:

The spread of Covid-19 has residents in the community practicing social distancing. PCH and Devon and Somerset Fire and Rescue Service (DSFRS) encourage members of the community to practice social distancing during fire alarms and building evacuations.

DSFRS is asking the residents of all residential dwellings, including flats and high-rise buildings to respect the social distancing advice of the UK Government, including during building evacuation.

Lee Howell, Chief Fire Officer said;

“Devon and Somerset Fire and Rescue Service strongly encourage residents to adhere to social distancing guidance in the event of a fire alarm or building evacuation. Please do not congregate in communal areas, including hallways and stairwells, during a fire alarm or an evacuation to permit firefighters to carry out their duties.

Social distancing should be practiced throughout the evacuation process, including while residents are gathered outside of the building. Ensure at least two metres of space from each other, as well as not gathering near the fire appliances or crews.

Please remember that social distancing applies to outdoor spaces as well. Let’s all do our part to flatten the curve and slow down the spread of Covid-19.”

Fire safety in stairwells

We are reminding people that although the advice is to stay at home, we still want to make sure we’re being fire safe. Please do not leave anything in the hallways or lobby areas that shouldn’t be there as they may cause a problem in the case of an evacuation.


Respecting your neighbours

It can be a frustrating time staying in, especially with the nice spring weather. We’d ask that you respect your neighbours by not making too much noise or playing loud music. We continue to work with local Police teams to report instances of gatherings of more than two people.

Breaking Government guidelines

If you know of anyone holding gatherings at their home or having unnecessary visitors against the Government’s social distancing guidelines then please report it to the Police on 101.

Scam awareness

There are a number of scams going around at the moment so please be vigilant and don’t give any personal information away on social media or by email unless it is to a trusted source.

Be aware of any callers at your home - anyone from PCH will be carrying an identification badge with a phone number on to verify who they are.

If you receive a phone call from PCH then please feel free to call back on 0808 230 6500 to verify the caller is from PCH. 

Rent and finances

Our rents team have made 2556 calls to residents over the past couple of weeks to offer financial advice and support.


We are committed to making sure that we help you so it’s vitally important that you contact us as soon as possible if you have money worries.


We’d like to reassure our residents that we will not evict tenants due to a loss of income as a result of the Coronavirus.


Our teams will be available after the bank holiday weekend on 0808 230 6500.

Devon HomeChoice

We are not actively advertising our homes on Devon HomeChoice during the outbreak, instead we are working with our partners at Plymouth City Council to house homeless people in our void properties.

Transfers and mutual exchanges

We are not taking any new home transfers or mutual exchanges at this time, unless they were already arranged. We will review this over the next few months in line with advice from the Government.

Sheltered housing schemes

It is particularly important that we limit the potential spread of the Coronavirus in our sheltered housing schemes, as it is more likely that people living there will fall into one of the vulnerable groups highlighted by Government.

  • We’d ask people with relatives in our sheltered schemes not to visit unless it is to provide essential care/support.
  • Our staff will only visit in person when there is emergency or essential action needed.
  • Our staff will be staying in contact with residents by phone or video call wherever possible.
  • Our staff will follow safety and hygiene precautions in line with Government guidance.

Contacting us

Please be assured that we will continue to do whatever we can to support our tenants, especially those who are older or vulnerable.


You can use our self-service portal ‘MyPCH’ to check your rent balance and make contact with us.


We’d also encourage residents to stay up-to-date with the latest PCH news by following us on Facebook or Twitter.


Thank you for your patience, understanding and co-operation in these unprecedented times.


Remember that we all need to do our bit by staying home where possible throughout this outbreak, so please don’t make any journeys you don’t need to, and don’t allow visitors into your home.

It might be Easter Bank Holiday but it is even more important than ever to follow the Government guidance and stay home, stay safe and protect the NHS.

But most importantly, take care and stay safe.