Coronavirus update - Thursday 1 April
We restarted our full repairs service on Monday.
Repairs that were cancelled during this lockdown are being prioritised followed by those repairs that have been reported during the lockdown period.
Tenants do not need to call us if they have already reported their repair; we will call them and write to them with an appointment.
New repairs reported from 29 March will be booked in to be completed after the backlog has been cleared. Emergency jobs will be attended to as normal, within 24 hours.
We’ll keep you updated over the coming weeks with more changes to our services so keep reading these updates and checking our social media channels.
This Monday also saw changes to the government’s guidance on where people can meet. From Monday, groups of six people (or two households) can meet outdoors, including in gardens.
And from today, clinically extremely vulnerable people no longer need to shield but are advised to continue taking extra precautions such as keeping social interactions low and shopping at quieter times of the day.
There’s more information here.
We’ll be closed over the Easter Bank Holiday weekend.
If you have an emergency repair, report it on 0808 230 6500.
The repairs text phone service for the deaf and hard of hearing is 07899 848886. This number should not be used for emergency repairs.
Our anti-social behaviour out of hours line is 0800 028 7377.
MyPCH is available 24 hours per day, 7 days a week. Check your rent account, report repairs, update your contact details and make a comment or complaint online.
We would ask that residents wear face masks in communal areas on our estates and in blocks, for example stairwells and laundries.
Thank you to all those residents who have worn face coverings when our staff enter their homes.
We ask you to do this as an extra precaution in addition to the safety measures we already have in place.
We understand some of our residents will be exempt from wearing a face covering due to medical reasons and in this case, the other safety measures of social distancing and moving to a different room if possible must be followed.
If you do not have a face covering, our staff will be able to provide you with a new, individually wrapped mask to wear.
Our staff will be wearing their own face covering, unless the working they are doing prevents them from wearing one.
The Beacon Café is open every Monday to Friday for takeaway drinks and food only from 8.30am to 1.30pm. Please remember to wear a face mask when you visit.
The following temporary changes to our services have been made until further notice.
If you are due to be visited by a member of our staff, please remember the following:
- We ask our staff to observe two-metre social distancing with residents where possible.
- We ask our staff to wear a suitable face covering when entering a resident's home.
- We will ask you if you or anyone in your home is suffering from Covid-19 symptoms before we arrive.
- When a repair is being carried out at your home please move to a different room and allow our operatives to complete the repair.
- Safety checks in residents’ homes and buildings will continue.
Work on our estates and site visits
- Flytipping removal and clearance will continue.
- Outdoor environmental services will continue.
- Stairwell cleaning will continue.
- Laundries will remain open with social distancing in place.
- Outdoor playgrounds remain open.
- Community rooms will remain closed.
Allocations, lettings, mutual exchanges and sales
- Allocations, lettings, mutual exchanges and sales will continue and will be carried out virtually.
- Only when firm offers are made/final viewings needed will people be able to visit properties.
- Services will be reduced to minimise visits and contact by staff.
- Essential and statutory building safety checks in schemes will continue.
- Face coverings will be worn by any staff entering a scheme.
- Housing with Support welfare and support checks will be over the phone or virtual. Officers will only visit sites in emergencies.
- Communal lounges and guest rooms in sheltered housing schemes are closed.
- Regular enhanced cleaning of sheltered schemes will continue.
Regeneration and construction sites
- Work will continue as planned in line with Government guidance.
Community engagement and resident involvement
- All face to face community activities, groups and consultations, indoor and outdoor, will cease and be replaced by on-line activities.
Housing, Leasehold and Income Officer visits
- Essential visits only – contact to be over the phone or virtual wherever possible.
- Plumer House and our City Centre Shop will remain closed to the public.
- The Beacon will remain closed to the public, commercial tenants will continue to use it and any other activities will stop unless exempt from the lockdown. (The café is open for takeaways only).
Rent and payment changes
We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500.
We’re still here to help – ways to contact us
- The easiest way to manage your tenancy from a distance is by using MyPCH.
- Webchat is live every week day on our website from 10am until 4pm.
- You can fill out a contact form.
- You can call us on 0808 230 6500.
- Or stay up to date with service announcements and other PCH news, follow us on Facebook, Twitter or LinkedIn.
Other places to turn to for help
We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours).
If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.
Thank you for your continued support and patience, and stay safe.