We continue to deliver essential services as safely and efficiently as we can to residents in this time of uncertainty.
Below is a further update for residents about the services available and reminders about what everyone needs to do during the three week lockdown.
Rent and finances
Our rents team are working hard to help our customers keep up to date with their rent and deal with any delays to payments that might be caused if you claim benefits.
We are committed to making sure that we help you so it’s vitally important that you contact us as soon as possible to speak to us about your situation so we can work out the best way to help you.
We’d like to reassure our residents that we will not to evict tenants due to a loss of income as a result of the Coronavirus.
We are not actively advertising our homes on Devon HomeChoice during the outbreak, instead we are working with our partners at Plymouth City Council to house homeless people in our void properties.
Transfers and mutual exchanges
We are not taking any new home transfers or mutual exchanges at this time, unless they were already arranged. We will review this over the next few months in line with advice from the Government.
Respecting your neighbours
We know that staying at home can be frustrating and finding activities to entertain everyone can be difficult. We ask that you are respectful of your neighbours at this time with regards to noise and in particular music. We are working with local police teams to report gatherings of more than three people, as we need to work together to stop the spread of the virus.
Sheltered housing schemes
It is particularly important that we limit the potential spread of the Coronavirus in our sheltered housing schemes, as it is more likely that people living there will fall into one of the vulnerable groups highlighted by Government.
- We’d ask people with relatives in our sheltered schemes not to visit unless it is to provide essential care/support.
- Our staff will only visit in person when there is emergency or essential action needed.
- Our staff will be staying in contact with residents by phone or video call wherever possible.
- Our staff will follow the safety and hygiene steps outlined above.
Fire safety in stairwells
We are reminding people that although the advice is to stay at home, we still want to make sure we’re being fire safe. Please do not leave anything in the hallways or lobby areas that shouldn’t be there as they may cause a problem in the case of an evacuation.
There has been an increase in scams over the past week so be careful when answering your door or going online. If anyone knocks on your door then ensure you know who the caller is and ask for some identification.
Online you shouldn’t open any unknown links – particularly when using applications such as WhatsApp.
Beware of people offering or selling anything coronavirus related, and only purchase goods from legitimate retailers.
Breaking government guidelines
If you know of anyone holding gatherings of more than two people or having unnecessary visitors against the government’s guidelines then please report to the Police on 101.
Please be assured that we will continue to do whatever we can to support our tenants, especially those who are older or vulnerable.
Please contact us by telephone or email in the usual way if you are worried or concerned.
We expect our phonelines to be busy so please bear with us and feel free to use our online services including our self-service portal MyPCH.
Thank you for your patience, understanding and co-operation in these unprecedented times.