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Coronavirus update – Tuesday 3 November 2020

As you are no doubt aware, over the weekend the Government announced a further four-week lockdown to begin this Thursday 5 November.

We will not know the full details of the lockdown restrictions until late today or tomorrow when the Government releases the information. However, some lockdown guidance has already been provided and we have used this information to form our plans.

If there are any major changes, we will of course update you with all the relevant information ahead of Thursday’s lockdown.


Lockdown guidance

There are some crucial differences between the first lockdown and this planned four-week lockdown – most notably schools, childcare and education settings will all continue, as will the construction and manufacturing industries, along with essential frontline services which have been available throughout the pandemic.

Our main aim during this period will be to minimise the contact needed between our staff and our residents so we continue to keep people safe, whilst providing services in line with Government guidance.

Services update

For the next four weeks from Thursday, to reduce the need to visit residents in your homes, the following temporary changes to our services will be made:


  • We will revert to emergency repairs in your homes during the lockdown but we will continue to do external repairs wherever possible.
  • However, you will still be able to request a future repair.
  • Any new routine repairs inside your homes will be arranged in advance for after lockdown.
  • If you already have a routine repair booked to take place in your home during the four-week lockdown, we will call you if we need to rearrange it.

Safety checks

  • Safety checks in residents homes and buildings will continue.

Work on our estates

  • Flytipping removal and clearance will continue.
  • Outdoor environmental services will continue.
  • Stairwell cleaning will continue.
  • Laundries will remain open with social distancing in place. 
  • Playgrounds remain open.

New lettings and sales

  • Home allocations (including mutual exchanges) and sales will continue and should be carried out virtually.
  • Only when firm offers are made/final viewings are needed will people be asked to visit properties.

Regeneration and construction sites

  • Work will continue as planned in line with Government guidance.

Community engagement and resident involvement

  • All face-to-face community activities, groups and consultations, indoor and outdoor, will cease and be replaced by on-line activities.

Sheltered housing

  • Services will be reduced to minimise visits and contact by staff.
  • Essential and statutory building safety checks in schemes will continue.
  • Face coverings must be worn by any visitors to a scheme.
  • Housing with Support welfare and support checks will be over the phone or virtual. Officers will only visit sites in emergencies.
  • Communal lounges and guest rooms in sheltered housing schemes are closed.
  • Regular enhanced cleaning of sheltered schemes will continue.

Housing officer visits

  • Essential visits only – contact to be over the phone or virtual wherever possible.

Closed or reduced services

  • Community rooms and communal lounges will remain closed.
  • Our offices and city centre shop will remain closed to the public.
  • The Beacon Community Hub will remain closed to the public, commercial tenants will continue to use it and any other activities will stop unless exempt from the lockdown.

We’re still here to help - ways to contact us

If you need to contact us, we are still here. You can reach us in any of the following ways:  

  • The easiest way to manage your tenancy from a distance is by using MyPCH – our on-line customer service portal that let’s you check and pay your rent, report a repair and any other issues and update your details.
  • Webchat is live every week day on our website from 10am until 4pm.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or to simply stay up to date with service announcements and other PCH news, you can follow us on Facebook, Twitter or LinkedIn.


Rent and payment changes

We’re committed to making sure that we can help you so it’s important to contact us as soon as possible if you have any money worries. We’d like to reassure our residents that we will not evict anyone due to a loss of income as a result of Coronavirus. Call us on 0808 230 6500. 

Credit Unions encourage members to save regularly, provide loans at low interest rates and help members in need of financial advice and assistance. They are an excellent alternative to unscrupulous loan sharks.

Find out more about the City of Plymouth Credit Union.

Food Plymouth

We have been working with Food Plymouth. They have put together an online resource to help people who need to access emergency food. This could be through lack of funds or not being able to get out to the shops.

You can find out more here.

Other places to turn to for help

We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours). 

If things are getting too much, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your continued support and patience, and stay safe.