The Government gave clear advice this week that everyone around the country should limit all non-essential travel and social contact wherever possible and practical.
We are, of course, taking this advice seriously and have made decisions that enable us to follow Government guidance so we do our bit to limit the spread of the virus whilst continuing to provide services to you, our customers.
This will clearly limit the level of services that are available during this difficult period, however, we will look to minimise the impact on you and your community.
Reporting repairs or requesting home visits
We are continuing to provide a repairs service but we are constantly checking on this situation, as staff absences and Government guidance may mean that we need to change how we deliver our services.
We’ve already made some changes to help keep staff and residents safe in the following ways:
- If you contact us to report a repair, we will ask you if you or anyone you are living with are ill or self-isolating.
- If we have booked an appointment with you, we will text or call beforehand to check whether everyone in your household is still well.
- When staff arrive at your home, they will be asking if everyone in your household is well before entering.
- When carrying out any repairs, our staff will ask you to leave the room where they will be working if at all possible.
- We’ve asked our staff to wash their hands before entering your home and any time they leave. They have their own washing facilities to be able to do this.
- Please don’t be offended by any of the actions above – we’ve asked staff do this to help keep them and you safe, and to try to limit the spread of the virus.
From Thursday 19 March, the following PCH buildings will be closed to the public:
- Plumer House (our headquarters)
- The PCH city centre shop
- The Beacon (except to tenants and their visitors)
Events and training
From Thursday 19 March, all PCH events and training will be cancelled. This includes clubs at Plumer House and in any community settings.
Difficulty paying rent due to income loss through Coronavirus
- If working residents are having difficulty paying their rent due to a loss of income as a result of the Coronavirus, please call us as soon as possible. We have made a commitment not to evict anyone in these specific circumstances.
- If commercial tenants are having difficulty paying their rent due to a loss of income as a result of the Coronavirus, please call us as soon as possible. We will work with businesses to explore options.
Sheltered housing schemes
It is particularly important that we limit the potential spread of the Coronavirus in our sheltered housing schemes, as it is more likely that people living there will fall into one of the vulnerable groups highlighted by Government.
- We’d ask people with relatives in our sheltered schemes to limit visits to essential only.
- Our staff will only visit in person when there is an emergency or essential action needed.
- Our staff will be staying in contact with residents by phone or video call wherever possible.
Other changes to services
- Our staff will be cancelling face to face meetings wherever possible and asking you if they can speak with you over the phone or by video call instead.
- Only essential face to face meetings will take place.
- As our phone lines are likely to be very busy, we’d ask residents to use our digital ways of contacting us including our website forms and using the MyPCH self-service portal.
Keep yourself and your families safe
- Please ensure you follow national guidance to help keep you and your families safe. You can find all the official advice here.
Thank you for your patience, understanding and co-operation.