Early May Bank Holiday Update

There were big plans for this Bank Holiday weekend, which marks the 75th anniversary of the ending of the Second World War in Europe.

Coronavirus put paid to that but Visit Plymouth has got loads of creative ideas as to how you can celebrate the day safely at home.

There’s everything from recipes, how to recreate 1940s-style hairstyles and activity sheets for kids.

We’d like to thank all residents who have followed the social distancing rules and supported our staff as they go about their work.

Although there is talk of the government easing its lockdown from next week, for the time being, we must all continue to follow the guidelines.

This means we’re still operating limited services, particularly over this weekend.

Here’s a round up:

We’re still offering emergency repairs to residents. These can be reported on 0808 230 6500.

If your repair is not an emergency, why not have a look at one of our helpful video repair guides.

We’re still working with local police teams and acting on reports of anti-social behaviour, which you can report to us on 0808 230 6500 or 0800 028 7377 (out of hours).

You can also download the free Noise App to your phone.

Food donations

We know that people across the city are struggling at the moment so we’ve made a significant donation to each of these four local charities:

If you or someone you know needs access to help from any of these charities then you can click on the name of the charity to be put through to their website.


Laundry opening hours have been extended across our estates so that they are only closed this Sunday to give residents more time to do their washing and be able to keep a safe distance from each other.

Remember to stay at least two metres away from other people when using the laundries for your safety and the safety of other residents.

Read more in the government’s social distancing guidelines.

Fire Safety  

We’ve been working closely with Devon and Somerset Fire Rescue Service who have this fire safety message for residents:

The spread of Covid-19 has residents in the community practising social distancing. PCH and Devon and Somerset Fire and Rescue Service (DSFRS) encourage members of the community to practice social distancing during fire alarms and building evacuations.

DSFRS is asking the residents of all residential dwellings, including flats and high-rise buildings, to respect the social distancing advice of the UK Government, including during building evacuation.

Lee Howell, Chief Fire Officer said:

“Devon and Somerset Fire and Rescue Service strongly encourage residents to adhere to social distancing guidance in the event of a fire alarm or building evacuation. Please do not congregate in communal areas, including hallways and stairwells, during a fire alarm or an evacuation to permit firefighters to carry out their duties.

“Social distancing should be practiced throughout the evacuation process, including while residents are gathered outside of the building. Ensure at least two metres of space from each other, as well as not gathering near the fire appliances or crews.

“Please remember that social distancing applies to outdoor spaces as well.”

Fire safety in stairwells

We are reminding people that although the advice is to stay at home, we still want to make sure we’re being fire safe. Please do not leave anything in the hallways or lobby areas that shouldn’t be there as they may cause a problem in the case of an evacuation.

Respecting your neighbours

It can be a frustrating time staying in, especially with the nice spring weather we’re having. We’d ask that you respect your neighbours by not making too much noise or playing loud music.

Breaking government guidelines

If you know of anyone holding gatherings at their home or having unnecessary visitors against the government’s social distancing guidelines then please report it to the Police on 101.

Scam awareness

There are a number of scams going around at the moment so please be vigilant and don’t give any personal information away on social media or by email unless it is to a trusted source.

Be aware of any callers at your home – anyone from PCH will be carrying an identification badge with a phone number on to verify who they are.

If you receive a phone call from PCH then please feel free to call back on 0808 230 6500 to verify the caller is from PCH. 

Rent and finances

Our rents team have made 5,673 calls to residents over the past couple of weeks to offer financial advice and support.

We are committed to making sure that we help you so it’s vitally important that you contact us as soon as possible if you have money worries.

We’d like to reassure our residents that we will not evict tenants due to a loss of income as a result of the Coronavirus.

Our teams will be available after the Bank Holiday weekend on 0808 230 6500.


Plymouth City Council is due to open Chelson Meadow recycling centre on Wednesday 13 May for essential use and restricted items only. See the council's update on this.

You can report flytipping to us on 0808 230 6500.

Please be aware our Rangers are only dealing with emergencies over the weekend. Normal service will resume on Monday.

Devon Home Choice

We are not actively advertising our homes on Devon Home Choice during the outbreak; instead we are working with our partners at Plymouth City Council to house homeless people in our empty homes.

Transfers and mutual exchanges

We are not taking any new home transfers or mutual exchanges at this time, unless they were already arranged. We will review this over the next few months in line with advice from the Government.

Sheltered housing schemes

It is particularly important that we limit the potential spread of the Coronavirus in our sheltered housing schemes, as it is more likely that people living there will fall into one of the vulnerable groups highlighted by Government.

  • We’d ask people with relatives in our sheltered schemes not to visit unless it is to provide essential care/support.
  • Our staff will only visit in person when there is emergency or essential action needed.
  • Our staff will be staying in contact with residents by phone or video call wherever possible.
  • Our staff will follow safety and hygiene precautions in line with Government guidance.

Contacting us

Please be assured that we will continue to do whatever we can to support our tenants, especially those who are older or vulnerable.

You can use our self-service portal MyPCH to check your rent balance, get in touch and update your contact details.

We’d also encourage residents to stay up-to-date with the latest PCH news by following us on Facebook or Twitter.

If things are getting too much at home, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here.

Thank you for your patience, understanding and co-operation.

Remember that we all need to do our bit by staying home where possible throughout this outbreak, so please don’t make any journeys you don’t need to, and don’t allow visitors into your home.

Take care and stay safe.