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Festive season opening hours 2021/22

To all our residents and customers, we’d like to wish you a Merry Christmas and happy New Year. It’s been another tough year and we very much hope you have a happy, healthy festive break and that 2022 brings us all better fortune.

In light of the latest Covid Plan B measures, our offices at Plumer House and the City Centre Shop are already closed to the public.

Over the festive period from 24 December to 3 January, our buildings at the Beacon in North Prospect and the Space Centre in Ernesettle will also be closed, and will not reopen until Tuesday 4 January 2022.

Our services continue to run as normal during Plan B, however, will be reduced over the festive period as detailed below:

  • Friday 24 December (Christmas Eve) - emergency repairs only
  • Saturday 25 December (Christmas Day) - emergency repairs only
  • Sunday 26 December (Boxing Day) - emergency repairs only
  • Monday 27 December (Bank Holiday) - emergency repairs only
  • Tuesday 28 December (Bank Holiday) - emergency repairs only
  • Wednesday 29 December – business as usual
  • Thursday 30 December – business as usual
  • Friday 31 December (New Years Eve) – business as usual
  • Saturday 1 January (New Years Day) - emergency repairs only
  • Sunday 2 January - emergency repairs only
  • Monday 3 January - emergency repairs only

If you have a routine repair of non-urgent query over the festive period, please contact us using any of the ways below and we will get back to you as soon as possible.

  • The easiest way to manage your tenancy from a distance is by using MyPCH.
  • You can fill out a contact form.
  • You can call us on 0808 230 6500.
  • Or to stay up to date with service announcements and other PCH news, follow us on FacebookTwitter or LinkedIn.

If you need support over the festive period, you can turn to one of the agencies below who are there to help:

  • We’re working with police teams on reports of anti-social behaviour which you can report to us on 0808 230 6500or 0800 028 7377 (out of hours). 
  • National Domestic Abuse Helpline on 0808 200 0247
  • Plymouth Domestic Abuse Service on 0800 458 2558
  • Plymouth Options offer free and confidential support for anyone experiencing mental health problems on 01752 435419 or via email: plymouthoptions@nhs.net
  • If you are experiencing a mental health crisis the First Response team can be reached on 0800 923 9323.
  • The Samaritans are also just a phone call away on 07890 257614.

Once again, we hope you have a healthy and restful Christmas and New Year.