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Government set up panel to hear resident’s views

The Government has announced the launch of the Social Housing Quality Resident Panel to allow residents to directly share their views with ministers on their approach to improving the quality of social housing across the country. 

Any resident can register their interest, no matter how long you have been a resident or if you have any experience in dealing with your landlord, you can apply here and applications close on 29 April 2022.

The Panel will be supported by a national survey, and around 5,000 residents will be asked to share their views about their landlord’s services. The survey will be used to monitor the impact reforms will have on social housing residents.

The Panel will discuss measures to improve social housing quality including:

  • Reviewing the Decent Homes Standard, which sets the minimum standard of housing every social housing landlord must meet regarding hazards, states of repair, facilities and energy efficiency.
  • Ensuring residents know how to raise complaints and have confidence in the system.
  • Reviewing the training and qualifications available to social housing staff.
  • Delivering a new access to information scheme for social housing tenants of housing associations and other private registered providers of social housing, so that information relating to landlords is easily available.

The Panel is a welcome addition for residents to be able to have their voices heard far and wide. It comes one year after PCH became an early adopter of the Together with Tenants Charter – a national project led by the National Housing Federation to strengthen the relationships between residents and social landlords.

The Charter was set up after the Social Housing White Paper was published by the Ministry of Housing, Communities and Local Government in November 2020, focussing on resident voice and influence and the commitments that residents can expect from their landlord.   

John Clark, Chief Executive of PCH said: “This is a positive move by the Government and puts social housing firmly on the agenda at a time when it’s needed. Residents should live in good quality, warm homes and feel safe and secure, and we want to ensure that our residents are treated with respect and have their voices heard.

“The Quality Resident Panel reflects what we aim to achieve in our values as an organisation – care, respect, listen and to do the right thing for our residents at all times.” 

For more information or to register your interest via a short questionnaire, click here.