Have you got the SwapTracker app?
If you’re looking to carry out a mutual exchange this could be the perfect app for you.
The SwapTracker app is part of HomeSwapper, which is what tenants use when they want to swap homes with someone else in a housing association property.
If you download the app, once you find someone, you can use the app to track the progress of your application.
Senior Housing Officer Adam Stockman explains its benefits. He said: “It saves tenants calling us to check up on progress and it saves on paperwork. The customer can just log on and see how it’s progressing. They don’t need to go through the Contact Centre and wait for callbacks.
“All communication is done through the app. It will be a massive improvement on customer experience and interaction and make the process of moving home much smoother.”
You can download SwapTracker to your iphone or Android phone.
There is more information on mutual exchanges and a link to how to download and use SwapTracker, on our mutual exchanges page.