Joint working between residents and staff pays off

We’ve been accredited by resident engagement experts TPAS (Tenant Participation Advisory Service) as we achieve industry recognition for another three years.

We achieved the accredited landlord standard three years ago when TPAS came and looked at all areas of the business and how we involve our residents to make sure they have a clear voice in delivering our services.

TPAS were back to check that we had moved on from three years ago and we were described as ‘exemplary’ for our work with communities, including community projects and our work to engage residents of Mount Wise Towers.

Chief Executive Jenny Osbourne visited us recently to tour some of our projects and present us with our accreditation award.

Alice Potter, Communities Team Manager, said: “We’re so pleased that the engagement, consultation and close working in the communities we carry out has been recognised by TPAS. They identified several areas of best practice including our In Touch magazine, our community projects and neighbourhood plans."