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New year, new focus

Over the past year, it’s never been more important for people to have a safe and secure home to call their own - it has and continues to be a vital part of fighting the pandemic.

With that thought at the forefront of our minds, we’ve refreshed our Strategic Business Plan so that it’s plain for all to see who we are and what we do - the good we do in our communities and the difference we make to people’s lives in our efforts to ensure everyone has a decent home.

The refreshed plan

The most important thing to understand, is that we’re not changing what we do. We are improving how we tell people about it.

We’re explaining things in a way that’s easier to understand and uses more everyday language.

We’re doing this because we’ve listened to our residents and staff. We’ve revised our values so they reflect what staff and residents said they wanted and expected from us.

So here it is…the new PCH house and values.

Blue house with text explaining PCH business planPCH values

John Clark, CEO, said: “It felt like the right time to take stock and refocus on what is really important to people. PCH is committed to doing the right thing to support staff, residents and the city - a commitment we’ve now embedded in our values. We’re more than just a landlord, we are here to help improve people’s lives. We’ve made this very clear in our simplified, customer-friendly Business Plan so that our residents, staff, partners and the organisations we work with know what they can expect from us.” 

You can send us your thoughts or comments about the refreshed PCH House to performance@plymouthcommunityhomes.co.uk

#care                           #respect                      #listen                          #dotherightthing