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Phone and internet payments made on 29 to 30 April and 1 to 2 May

Our payment provider Capita has made us aware of delays in processing card payments made to us through telephone or the internet on 29 April, 30 April, 1 May and 2 May 2022.

If you made a telephone or internet payment to us on one of these dates and it hasn’t completed, please do not try to make the payment again. The payment will be taken from your bank account over the next three working days.

We’re sorry for any inconvenience caused and for the delay in taking these payments. If you have any questions or concerns, please contact us to discuss on 0800 028 0350 (8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm Friday).