Resident Coronavirus update - Monday 11 May

Yesterday the Prime Minister announced the start of the easing of lockdown restrictions and more detail has now been sent out today, Monday 11 May.

We’re going to need some time this week to go through the new 60 page Government Guidance (and more that is expected within the next few days) so we understand the implications for PCH and what that will mean for you, our staff and contractors.

Therefore our update today focusses on the information we know now. It’s important to say that this will change over the coming weeks so please keep an eye out for updates.

  • Emergency repairs arrangements currently in place will continue this week. If there are any changes to this for the following week, we will update you on Thursday.
  • Social distancing remains in place.
  • Our staff will continue to check you are well before entering your home and they will be wearing the appropriate protective equipment.
  • Our shops and offices will remain closed to the public until further notice.
  • Playgrounds will remain closed until further notice.
  • Our staff will continue to work from home wherever possible and make contact with you in different ways including by phone and video call.

Here are some more useful details:

Reporting emergency repairs

We continue to provide emergency repairs to residents. These can be reported on 0808 230 6500.

If your repair is not an emergency, please take a look at one of our helpful video repair guides.

Reporting anti-social behaviour

We’re still working with local police teams and acting on reports of anti-social behaviour, which you can tell us about on 0808 230 6500 or 0800 028 7377 (out of hours).

You can also download the free Noise App to your phone.


Laundries will remain open so residents can do their washing. Please remember to stay at least two metres away from other people when using the laundries.

Rent and finances

We are committed to making sure that we help you so it’s really important that you contact us as soon as possible if you have money worries. We’d like to reassure our residents that we will not evict tenants due to a loss of income as a result of the Coronavirus.

Our teams are available on 0808 230 6500.


Plymouth City Council is due to open Chelson Meadow recycling centre on Wednesday 13 May for essential use and restricted items only. See the council's update on this.

You can report fly-tipping to us on 0808 230 6500.

Please be aware our Rangers are currently dealing with fly-tipping that is causing a fire risk or safety concern.

Devon Home Choice

We are not actively advertising our homes on Devon Home Choice - instead we are working with our partners at Plymouth City Council to house homeless people in our empty homes.

Transfers and mutual exchanges

We are not taking any new home transfers or mutual exchanges at this time, unless they were already arranged. We will review this over the coming weeks in line with advice from the Government.

Sheltered housing schemes

It is particularly important that we limit the potential spread of the Coronavirus in our sheltered housing schemes, as it is more likely that people living there will fall into one of the vulnerable groups highlighted by Government.

  • We’d ask people with relatives in our sheltered schemes not to visit unless it is to provide essential care/support.
  • Our staff will only visit in person when there is emergency or essential action needed.
  • Our staff will be staying in contact with residents by phone or video call wherever possible.
  • Our staff will follow safety and hygiene precautions in line with Government guidance.

Contacting us

Please be assured that we will continue to do whatever we can to support our tenants, especially those who are older or vulnerable.

You can use our self-service portal MyPCH to check your rent balance, get in touch and update your contact details.

We’d also encourage residents to stay up-to-date with the latest PCH news by following us on Facebook or Twitter.

If things are getting too much at home, don’t suffer in silence. You can contact the National Domestic Abuse Helpline on 0808 200 0247 or the Plymouth Domestic Abuse Service on 0800 458 2558. There’s also information here. Thank for your patience whilst these important decisions are being made and rest assured, your safety, and that of our residents and contractors, remains our top priority.

Take care and stay safe.