We’ve been listening to your ideas

Tenants have been telling us what matters to them at a series of consultation events.

We invited residents to let us know what they thought about a new set of promises the National Housing Federation (NHF) is proposing. The NHF is the voice of housing associations in England.

Its draft charter, Together with Tenants, is made up of pledges that housing associations make to their tenants.

They include things like the right to a safe and decent home, being able to influence decisions and having clear routes for raising complaints.

We held sessions at Plumer House, the Beacon and Jump so that residents could tell us and the NHF what they thought of the charter. In total, PCH engaged with more than 50 residents and their families at the three events, whilst 149 residents participated in the online consultation.

Stephanie Redmond, who attended the consultation at Jump, said: “It’s nice coming to events like these because you get to meet other tenants. When you get talking you realise that we all have similar thoughts and ideas and you’re not alone.

“I feel that PCH value my opinions and take my concerns seriously and we are able to share our ideas with PCH to see if there is the resource to take them further for the benefit of our community.”

Ginny Lee and Arthur Timperley attended the Beacon event. Ginny said: “Tenants can get engaged with events like this. It’s nice to know how housing associations are performing.”

Arthur added: “I wanted to see what was happening and what is going on. I’m glad PCH cares about us and wants to communicate with us by holding events like this.”

Jill Palmer, PCH Resident Involvement Co-ordinator, said: “This has been a really important consultation looking both nationally and locally at the relationship between residents and housing associations.

 “We gained feedback from a number of residents across the city at three very different events. It was useful to hear what our residents expect of PCH. We hope residents took away a greater understanding of what is happening nationally with the drive to get more consistency across housing associations and we will be letting residents know about what happens next.

“This will include any changes to the charter and how the national housing federation will work with housing associations like PCH to test out these suggestions. We must say a huge thank you to all those who took the time to attend the events and those who filled out the survey."

Housing association LiveWest got involved with our session at the Beacon by inviting their own tenants along.

Sharon Cresswell, LiveWest’s Service Leader - Resident Services Manager, said: “We were delighted when PCH extended the invitation to LiveWest tenants to attend their Beacon event. 

“It’s important that all tenants have the opportunity to contribute their views on the proposed charter. 

“We held a similarly successful event in Worle on 2 April for further LiveWest tenants to join in with this national conversation. 

“LiveWest is an early adopter of the Together with Tenants charter and continues to work collaboratively with the NHF to promote opportunities for tenants to get involved.”