What we’re doing in response to coronavirus and how residents can help

With coronavirus news dominating the headlines, we’re taking a sensible and proactive approach to managing the spread of the coronavirus, whilst continuing to provide services to our residents and ensuring we support our staff.

We are continuing with business as usual but are planning for different scenarios. We’re keeping an eye on national guidance, meeting regularly to stay up-to-date with developments and will update you if and when the situation changes.


We’re taking some extra measures to try to prevent the spread of germs amongst our staff, and hence our residents, including:

  • Extra cleaning of door handles, push plates and toilets in our staff buildings
  • Providing mobile workers with washing facilities in vans
  • Not asking tenants to sign for repairs completions on tablets
  • Encouraging all staff to wash their hands regularly
  • Providing extra bins in our staff buildings for tissues and wipes
  • Limiting staff travel outside the city and surrounding areas to essential only
  • Limiting face to face meetings with large groups where possible in favour of video or conference calling.

As such, we’d like to ask our residents when calling in to report a repair or other issue to let us know if you are feeling unwell or are in self-isolation. This will help us to make the necessary arrangements needed to look after our residents and staff.

This is a sensible way of helping to prevent the spread of the virus and follows national advice from Public Health England, which is as follows.

  1. If you have been in contact with someone with coronavirus or have returned from an affected area identified by the Chief Medical Officer as high risk and you are feeling unwell with a cough, difficulty breathing or fever, stay at home and use the NHS 111 online coronavirus service or call NHS 111.
  2. Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
  3. To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
  4. Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

You can read the latest information on the virus at GOV.UK, which is updated daily.