Working hard to help tenants break free of debt

We’ve achieved our lowest-ever level of rent arrears, which is great for PCH’s income and excellent news for tenants too.

Our arrears at the end of December last year were 1.23 per cent of our annual rent debit compared to 1.37 per cent in December 2016.

This represents a difference of more than £70,000 – extra money which we can use to improve the services we offer.

Sue Shaw, Director of Homes, Neighbourhoods and Regeneration, said: “These figures reflect the success of both our tenants – and our teams – in resolving the damaging cycle of debt.”

Sue explained “Many of our tenants are struggling with the rising cost of living and with the implications of Universal Credit. No one wants to be in debt and our dedicated and highly-trained Incomes team work one-to-one with tenants who are experiencing difficulty paying their rent, helping them to clear their arrears with us – as well as finding ways to resolve other debt problems they have.”

“Debt leads to anxiety and stress, and our staff go the extra mile to help find ways to tackle the whole of a tenant’s debt – not just the debt owed to PCH.”

Universal Credit – which replaces a number of other benefits – has now been rolled out across Plymouth.

Nicky Kingston, Area Manager Income Recovery and Financial Inclusion, said: “We’re nearing the end of visits to prepare people for Universal Credit now that Plymouth is fully digital but that doesn’t mean our work has ended. We’re continuing to work closely with tenants. We contact people as early as possible if they fall into arrears, check their finances – and help them with benefit claims and other ways of sorting debt quickly.” 

She added: “If you want to talk to us about how we can help you with your rent, call us on 0808 230 6500 and our friendly, knowledgeable team will assist you.”